Back of House Shift Leader

Chick-fil-A; Old Bridge Circle (NJ); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Operator mentorship

Competitive Pay

Medical Insurance

401k

Tuition assistance

Scholarships

Referral bonus

Meal discount

Advancement opportunities

Great work environment

Job summary

Chick-fil-A Old Bridge is seeking experienced Kitchen/Back of House leaders to help grow our team. You will train, lead shifts, and support the Manager in Charge while upholding food safety and guest hospitality.

We value teamwork, leadership development, and a culture that places guests and employees first. Join us to advance in a fast-paced, family-friendly Chick-fil-A environment.

Qualifications

• Must be 18 years or older.
• Ability to multitask and lead.
• Excellent coach, communicator and team builder.
• Adaptable, dependable and strong work ethic.
• Customer service-oriented.
• Honors and encourages others to follow restaurant values.
• Strong problem-solving skills.
• Knowledge of and adherence to food safety standards.
• Positive, responsible, polite and organized.
• Ability to work at a quick yet thorough pace.

Responsibilities

• Run shifts without supervision.
• Support senior leadership with delegated tasks.
• Organize personnel on shift and drive hospitality, speed and cleanliness.
• Address customer issues or complaints promptly.
• Execute proper security and cash handling procedures with team.
• Lead by example using CORE 4 to serve guests.
• Communicate employee performance and policy violations.
• Maintain positive relationships and provide direction and feedback.
• Serve as SME for shifts overseen by the Shift Supervisor.
• Responsible for inventory and facilities management.
• Understand keys positions for all shifts in back and front of house.
• Perform all other duties as assigned.

Job description

JOB DESCRIPTION:

At Chick-fil-A Old Bridge, we are looking for experienced Kitchen/Back of House leaders to help grow our team! We’re looking for leaders who have a passion for food, food safety, developing others, and career advancement. Shift leaders are a crucial part of our fast-paced business. Your efforts keep our guests safe while preparing and delivering delicious, crave-able food!

Being our Shift Leader requires you to work fast-paced in our high volume restaurant. Shift Leader runs shifts in the front-of-house or back-of-house, helps train employees, and supports the Manager in Charge for each shift. While the Shift Leader is a management position, we expect our managers to be willing to help in all areas of the restaurant.

OUR BENEFITS INCLUDE:

• Flexible Hours - We understand you may have commitments to family, friends, school, or sports teams, and we'll do our best to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays, giving you a day off to spend with family and friends.
• Work Directly with a Chick-fil-A Operator - The Operator is an independent businessperson responsible for the restaurant's operation, investing time in employees to teach them valuable business skills for the future.
• Competitive Pay - In addition to a competitive paycheck, you'll work in a supportive environment where you'll gain valuable business and interpersonal skills.
• Benefits - Medical insurance and 401k retirement plans are available. We also offer 100% paid college tuition for online degrees with Point University, college scholarships, a referral bonus, and a 90% meal discount while working.
• Opportunities - We provide advancement opportunities through training, certifications, and leadership development.
• Great Work Environment - At Chick-fil-A, Operators see team members as more than just employees; they're valued members of each restaurant. Our high retention rate shows that team members enjoy working at Chick-fil-A.

JOB RESPONSIBILITIES:

• Run shifts without any supervision
• Supports the senior leadership team by completing any delegated tasks
• Organize personnel on shift, and challenge the team to strive for excellence for hospitality, speed of service and cleanliness of the restaurant
• Takes action to solve customer issues or complaints as they arise
• Execute proper security and cash handling procedures with team
• Leads by example, using our CORE 4 model to serve guests: make eye contact, share a smile, speak enthusiastically and make a connection
• Communicates employee performance and policy/procedure violations to the Senior Leadership Team
• Maintains a positive working relationship and treats all reporting employees with respect while providing them with direction and feedback
• Serves as subject matter expert for all tasks for the specific area the Shift Supervisor oversees
• Responsible for inventory & facilities management
• Complete understanding of each key position for all shifts in back of the store and general understanding of each key position in front of house
• All other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

• Must be 18 years or older
• Ability to multitask
• Excellent coach, communicator and team builder
• Adaptable, dependable, and strong work ethic
• Customer service-oriented
• Honors and encourages others to follow the visions and values of the restaurant
• Strong problem-solving skills
• Knowledge of and adherence to food safety standards
• Positive, responsible, accountable, polite, and organized
• Ability to work at a quick, yet efficient and thorough pace

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.