BoH Operations Director - Leadership & Service

Chick-fil-A; Hilliard (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Leadership Academy

Scholarships for education

Flexible scheduling

Competitive pay

Team events

Recognition programs

Job summary

Chick-fil-A Market of Hilliard is seeking a Director of Operations to lead daily restaurant performance and cultivate a caring team culture.

You will partner with the Owner/Operator to execute strategic goals, open/close operations, and develop leaders through coaching, with a focus on outstanding guest service and food quality. This role offers growth and a path to future leadership opportunities.

Qualifications

• Open/close responsibilities as a keyholder
• Strong commitment to growth and development of self
• Ability to build relationships and communicate with a diverse group
• Self-starter with ability to work independently
• Exemplifies Chick-fil-A Market of Hilliard Core Values – Excellence, Initiative, Service, and Integrity

Responsibilities

• Lead high-volume restaurant operations daily
• Oversee shifts and ensure smooth flow of business
• Develop other leaders through coaching and feedback
• Maintain Food Safety and quality standards
• Manage inventory and vendor relationships
• Ensure catering orders are timely and accurate

Skills

Leadership

People management

Communication

Relationship building

Operations

Education

Bachelor's degree in Hospitality or Business

Tools

POS Systems

Job description

Chick-fil-A Market of Hilliard is seeking a Director of Operations to lead daily restaurant performance and cultivate a caring team culture.

You will partner with the Owner/Operator to execute strategic goals, open/close operations, and develop leaders through coaching, with a focus on outstanding guest service and food quality. This role offers growth and a path to future leadership opportunities.