BOH/FOH Manager

Workstream; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Workstream is seeking a leader for FOH & Drive Thru Operations at Chick-fil-A, South McCarran & 580 in Reno, Nevada. The ideal candidate will develop a growth-oriented culture, ensure compliance with service models, and lead a motivated team. Responsibilities include overseeing operations, supporting hiring processes, and implementing innovative systems for efficiency. Candidates must have a High School Diploma and strong analytical skills, while a Bachelor's degree and experience in food service are preferred. Join us to be part of a dedicated team focused on excellence.

Qualifications

• Strong analytical and problem solving skills are required.
• Self-directed and highly organized individual is necessary.
• Experience in food service operations is preferred.

Responsibilities

• Develop a culture of growth-minded team members.
• Ensure alignment with the Operator and leadership team.
• Oversee speed of service and completion of goals.
• Implement systems for front counter & Drive Thru.

Skills

Strategic thinker

Goal-oriented

Tech-savvy

Great communicator

Detailed oriented

Self-starter

Good business sense

Servant spirit

Education

High School Diploma or equivalent

Bachelor's degree or above

Job description

Role Summary

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A, South McCarran & 580 is successful in the following areas:

• Front/Back of House Operations
• Leadership and People Development of Front of House Team
• Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities

• Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
• Maintain vision alignment with the Operator and the leadership team
• Ensure stewardship systems are taking place throughout the restaurant
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
• Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
• Oversee speed of service and completion of goals.
• Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
• Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experienceMaintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Proven history of consistently performing at a high level
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with clients
• Servant spirit with strong sense of stewardship

Specific Experience

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills

Preferred qualifications

• Bachelor's degree or above, preferably in a business or hospitality
• Experience as a leader food service operations
• Years of Experience: 2
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in the Restaurant.