FOH Director

Workstream; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible scheduling

Leadership advancement opportunities

Employee meal discounts

Referral incentives

Sundays off

Job summary

Chick-fil-A is seeking a Front of House Director to lead all guest-facing operations and drive exceptional hospitality in a fast-paced environment. You will coach Team Leaders and Team Members, shape culture, and ensure high standards of performance across the dining room, drive-thru, curbside, and catering.

The role partners with the Executive Leadership Team to execute strategic goals, develop future leaders, and maintain operational excellence.

Qualifications

• Minimum of 1 year of experience leading teams of 20 or more.
• Proven ability to develop leaders and build high-performing teams.
• Strong communication, coaching, and conflict-resolution skills.
• Demonstrated ability to analyze operations and improve performance.
• Excellent organizational and time-management skills.
• Open availability, including Fridays, Saturdays, and holidays.
• Passion for hospitality, leadership, and serving others.

Responsibilities

• Provide strategic leadership for all Front of House operations
• Lead, coach, and develop Team Leaders and Team Members through intentional mentoring
• Build and sustain a culture of hospitality, teamwork, and operational excellence
• Ensure exceptional execution in Front Counter, Drive-Thru, Mobile Orders, Dining Room, and Catering
• Monitor and improve key performance indicators, including speed of service, guest satisfaction, labor, and accuracy
• Resolve guest concerns professionally while creating opportunities to exceed expectations
• Partner with Leadership on staffing, scheduling, talent development, and succession planning
• Conduct performance reviews, coaching conversations, and corrective action when necessary
• Lead onboarding and leadership development initiatives for Front of House
• Ensure compliance with Chick-fil-A operational standards, food safety, cash handling, and company policies
• Identify opportunities to improve systems and operational efficiency
• Serve as the primary operational leader during assigned shifts and ensure consistentexecution across all guest-facing areas

Skills

Leadership

Communication

Coaching

Conflict resolution

Operations analysis

Time management

Hospitality

Staffing

Scheduling

Succession planning

Job description

Front of House Director

The Front of House Director is a senior leader responsible for creating a culture of exceptional hospitality while driving operational excellence throughout all guest-facing areas of the restaurant. This role provides vision, accountability, and coaching for Front of House leaders and team members, ensuring every guest receives a Remarkable experience.

The Front of House Director partners closely with the Executive Leadership Team to execute the restaurant's strategic goals, develop future leaders, and maintain high standards of performance. This position requires a servant leader who can balance development, operational execution, and business performance in a fast-paced environment.

Position Type

• Full-time

Responsibilities

• Provide strategic leadership for all Front of House operations
• Lead, coach, and develop Team Leaders and Team Members through intentional mentoring
• Build and sustain a culture of hospitality, teamwork, and operational excellence
• Ensure exceptional execution in Front Counter, Drive-Thru, Mobile Orders, Dining Room, and Catering
• Monitor and improve key performance indicators, including speed of service, guest satisfaction, labor, and accuracy
• Resolve guest concerns professionally while creating opportunities to exceed expectations
• Partner with Leadership on staffing, scheduling, talent development, and succession planning
• Conduct performance reviews, coaching conversations, and corrective action when necessary
• Lead onboarding and leadership development initiatives for Front of House
• Ensure compliance with Chick-fil-A operational standards, food safety, cash handling, and company policies
• Identify opportunities to improve systems and operational efficiency
• Serve as the primary operational leader during assigned shifts and ensure consistentexecution across all guest-facing areas

Qualifications

• Minimum of 1 year of experience leading teams of 20 or more
• Proven ability to develop leaders and build high-performing teams
• Strong communication, coaching, and conflict-resolution skills
• Demonstrated ability to analyze operations and improve performance
• Excellent organizational and time-management skills
• Ability to thrive in a fast-paced, high-volume environment
• Open availability, including Fridays, Saturdays, and holidays
• Passion for hospitality, leadership, and serving others

Benefits

• Flexible scheduling
• Leadership advancement opportunities
• Employee meal discounts
• Referral incentives
• Sundays off

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.