Body Shop Customer Service Representative

Tansky Sawmill Toyota; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical + Dental insurance

401k match program

Paid training

Paid time off

Job summary

A family-owned automotive dealership in Columbus, Ohio is seeking an Entry-level Body Shop Customer Service Representative. This role involves handling customer inquiries, managing appointments, and ensuring excellent communication. Candidates with retail or customer service experience are encouraged to apply. The dealership offers medical and dental insurance, a 401k match program, and paid training.

Qualifications

• Experience in retail sales, call center, or any customer service role is a plus.
• Professional personal appearance is required.

Responsibilities

• Triage appointments and incoming customers.
• Answer phones and direct inquiries to the proper department.
• Calculate the customer’s bill using the dealership’s system.
• Make changes accurately and issue receipts.
• Handle customer complaints and refer them to appropriate individuals.
• File Service Repair Orders.

Skills

Excellent communication skills

Basic accounting skills

Detail-oriented

Experience with Microsoft Office suite

Automotive experience

Job description

Body Shop Customer Service Representative

Join to apply for the Body Shop Customer Service Representative role at Tansky Sawmill Toyota

Ready to start a new career in the automotive industry? We're ready to invest in you! This is a great opportunity with hands-on training and dedication from our leadership team. Family-owned and operated since 1968, Tansky Sawmill Toyota has gained a prominent reputation for unmatched community involvement and the honest approach we take with our customers. We strive to offer our customers a valuable experience during each visit with us!

If you have experience in retail sales, call center or any customer service role -- we want to talk to you!

Responsibilities

• Triage appointments and incoming customers
• Answer phones and direct inquiries to the proper department and follow up in a timely manner
• Calculate the customer’s bill using the dealership’s computer system
• Make changes accurately and issue receipts to customers
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• File Service Repair Orders

Requirements

• Excellent communication skills
• Basic accounting skills
• Detail-oriented
• Experience with Microsoft Office suite
• Automotive experience a plus
• Ability to communicate customers' interests, needs, and requests to management and sales personnel
• Professional personal appearance

We Offer

• Medical + Dental insurance
• 401k match program
• Paid training
• Paid time off

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Motor Vehicle Manufacturing