Customer Service Representative - Body Shop / Collision Center

Kennesaw Motor Sales, Inc.; Kennesaw (GA); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Full-time role

Health insurance

401(k) plan

Family-owned dealership

Climate-controlled facility

Career advancement

Job summary

Cobb County Toyota’s Collision Center is seeking a Customer Service Representative to handle administrative tasks and support daily operations. Previous auto body shop or collision center CSR admin experience is preferred.

Strong customer service and communication skills are essential for this full-time role at a well-established dealership in Georgia. You will greet customers, answer calls, schedule appointments, and manage customer and vehicle data for estimators, while maintaining a

Qualifications

• Must have auto body shop, collision center CSR admin experience preferred.
• Administrative, clerical, office experience preferred.
• Good customer service and communication skills.

Responsibilities

• Greet customers in a friendly, professional manner.
• Answer incoming calls, direct, or take messages. Distribute mail.
• Schedule appointments, obtain customer and vehicle data for collision center estimators.
• Perform administrative tasks to support the Collision Center, Body Shop's daily operations.
• Assist with rental car.
• Use the highest standard in professionalism with customers, insurance representatives, vendors, and associates.
• Maintain Customer Satisfaction Index rating comparable to the manufacturer or dealership average.
• Maintain work area in an orderly and clean manner.

Skills

Customer service

Communication

Office experience

Job description

Customer Service Skills and Some Office Experience Required

Job Intro

Cobb County Toyota’s busy Collision Center needs to hire a Customer Service Representative, to perform administrative tasks to support our daily operations. Clerical, Office experience is preferred. Experience working in a collision center, auto body repair shop is helpful. We value our employees and invest in their success!Cobb County Toyota is a High Volume, well-established Automotive Dealership and we've been providing quality automobiles and award-winning service to Georgia for over a decade. We've been named the proud recipient of the coveted Toyota Motor Sales President's Award 24times!

Job Description

Greet customers in a friendly, professional mannerAnswer incoming calls, direct, or take messages. Distribute mail.Schedule appointments, obtain customer and vehicle data for collision center estimators

• Competitive pay plan
• Full-Time Position
• Full Medical Health Plan including Dental and Vision Insurance
• 401(k) Plan
• Work at a Family Owned and Operated Dealership
• State-of-the-art climate-controlled facility!
• Great Opportunity for advancement within!

Responsibilities

• Greet customers in a friendly, professional manner
• Answer incoming calls, direct, or take messages. Distribute mail.
• Schedule appointments, obtain customer and vehicle data for collision center estimators
• Perform administrative tasks to support the Collision Center, Body Shop's daily operations
• Assist with rental car
• Use the highest standard in professionalism with customers, insurance representatives, vendors, and associates
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Maintain work area in an orderly and clean manner

Requirements

• Must be at least 18 years old
• Auto Body Shop, Collision Center CSR Admin experience is preferred
• Administrative, clerical, office experience is preferred
• Good customer service and communication skills
• Valid driver's license
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Terms

We are an Equal Opportunity Employer.All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.