Body Shop Receptionist

Bell-Road-Toyota; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Bell Road Toyota is seeking a customer-focused Body Shop Receptionist to support the dealership with phone, front-desk, and repair-order tasks. You will open, update, and close orders, handle payments, and provide repair status updates in a fast-paced environment.

Key responsibilities include data entry in CCC One and Body Shop software, coordinating with insurers, and maintaining accurate records while delivering excellent service to customers. Requires open schedule and valid driver’s license.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and communication skills.
• Cash handling and basic math abilities.
• Experience with CCC One, ARMS or Body Shop Management Software is a plus.

Responsibilities

• Answer incoming phone calls and provide excellent customer service.
• Open, update, and close repair orders.
• Process customer payments and handle daily deposits.
• Obtain customer contact information and provide repair status updates.
• Maintain accurate records in CCC One, ARMS, and body shop software.
• Track customer satisfaction surveys and delivery date commitments.
• Review open repair orders daily with estimators and update production status.
• Coordinate with insurance companies and schedule estimate appointments.
• Ensure repair order documentation is complete and compliant with guidelines.
• Collaborate with management, estimators, and support teams to improve operations.

Skills

Customer service

Phone etiquette

Cash handling

Typing

Basic math

Communication skills

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

CCC One

ARMS

Body Shop Management Software

Job description

Dealership:L0378 Bell Road ToyotaBell Road ToyotaHiring: Body Shop ReceptionistPay: $16.00 - $20.00 per hour (DOE)Schedule: Monday - Friday 8am - 6pm, closed Saturdays and Sundays. We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?At Bell Road Toyota Body Shop, we're more than just a repair facility. We're a team motivated by excellence, collaboration, and customer experience focus. We build our culture on valuing every team member's contribution, encourage continuous improvement, and put our customers at the center of everything we do.We're looking for a, customer-focused Receptionist who is passionate about making a positive impact. If you take pride in your work and enjoy being part of a team that supports one another, we want to meet you.What You'll DoAnswer incoming phone calls and provide excellent customer service.Open, update, and close repair orders.Process customer payments and handle daily deposits.Obtain customer contact information and provide repair status updates.Maintain accurate records in CCC One, ARMS, and Body Shop Management Software.Track customer satisfaction surveys, event logs, and delivery date commitments.Review open repair orders daily with estimators and update production status.Coordinate with insurance companies and schedule estimate appointments.Ensure repair order documentation is complete and comply with company guidelines.Collaborate with management, estimators, and support teams to improve operations and enhance the customer experience.What You'll BringStrong attention to detailAbility to prioritize in a fast-paced environmentCommunication skillsCash handling experienceEfficient typing skills with a focus on accuracyBasic math skills for simple calculationsComfort learning new systemsAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.