Toyota Service Drive Assistant & BDC

Donringlerautos; Temple (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

Don Ringler Automotive in Temple, TX is seeking a Service Assistant who greets guests, schedules appointments, and liaises between customers and service needs.

Candidates with dealer experience are preferred, but those with great potential will be trained. Bring excellent people skills, a customer-service mindset, and a positive, reliable attitude to join our team. This role offers training, development, and a supportive work environment.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to collaborate with Service Advisors and team members.
• Punctual, reliable, and able to handle a fast-paced environment.

Responsibilities

• Greet service department customers promptly and courteously.
• Assist Service Advisors with check-in and checkout processes.
• Make outbound customer calls and provide accurate repair estimates.
• Notify customers when vehicles are ready and explain costs.

Skills

Customer service

Communication

Team collaboration

Reliability

Bilingual

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Description

About Us

Since we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.

We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence, you may be a great fit for our team.

As our new Toyota Service Assistant & BDC employee, you will be a face and voice for the dealership. We need a Service Assistant who is an expert in the art and science of customer service. While we prefer someone with dealer experience, candidates with great potential will also be considered for training. Once trained, you must be able to greet guests, schedule appointments and act as a liaison between customers and their service needs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously - attitude is everything!

• Listen to customers and clearly translate repair needs
• Assist Service Advisors with checking in and cashing out customers
• Receive and make outbound customer calls
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Purchase Program

Requirements

Qualifications

• Eagerness to improve
• Bilingual a plus
• Collaborates well with others in a team setting
• Strong communication skills
• Punctual and reliable
• High school diploma or equivalent
• Excellent customer service skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Willingness to learn new technology
• Valid driver's license and clean driving record