Body Shop Concierge & Customer Experience

Rush Enterprises Inc.; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Employee stock purchase program

Job summary

Rush Enterprises Inc. is seeking a Body Shop Advisor to sell and schedule body shop work from the body shop office. Responsibilities include greeting customers, gathering details, conducting vehicle walk-around inspections, and writing up problems on an input card with signatures.

You will establish payment methods, handle insurance information, and create/secure repair orders. Additional duties involve notifying foremen, updating repair orders in Service Link, monitoring progress, and obtaining

Qualifications

• Diploma or GED required.
• 1-3 years’ related experience and/or training, or equivalent combination of education and experience.
• Ability to operate PC-based programs and invoicing systems.
• Familiarity with accounting and dealer operations software.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Write up customer’s vehicle problems clearly on a repair input card and obtain signatures.
• Establish customer payment method and collect insurance information and deductibles.
• Create repair orders in the business system and secure the input card.
• Provide estimator with customer and insurance information for the repair order.
• Notify foreman of incoming work and update repair order status.
• Monitor repairs and discuss cost or time changes with customers for approvals.
• For insurance work, communicate supplements and secure approvals for additional work.
• Review orders to ensure work is completed and explain charges to customers.

Skills

Customer service

PC literacy

Education

High School diploma or GED

Job description

Rush Enterprises Inc. is seeking a Body Shop Advisor to sell and schedule body shop work from the body shop office. Responsibilities include greeting customers, gathering details, conducting vehicle walk-around inspections, and writing up problems on an input card with signatures.

You will establish payment methods, handle insurance information, and create/secure repair orders. Additional duties involve notifying foremen, updating repair orders in Service Link, monitoring progress, and obtaining