Body Shop Advisor

Rush Enterprises Inc.; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Employee stock purchase program

Job summary

Rush Enterprises Inc. is seeking a Body Shop Advisor to sell and schedule body shop work from the body shop office. Responsibilities include greeting customers, gathering details, conducting vehicle walk-around inspections, and writing up problems on an input card with signatures.

You will establish payment methods, handle insurance information, and create/secure repair orders. Additional duties involve notifying foremen, updating repair orders in Service Link, monitoring progress, and obtaining

Qualifications

• Diploma or GED required.
• 1-3 years’ related experience and/or training, or equivalent combination of education and experience.
• Ability to operate PC-based programs and invoicing systems.
• Familiarity with accounting and dealer operations software.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Write up customer’s vehicle problems clearly on a repair input card and obtain signatures.
• Establish customer payment method and collect insurance information and deductibles.
• Create repair orders in the business system and secure the input card.
• Provide estimator with customer and insurance information for the repair order.
• Notify foreman of incoming work and update repair order status.
• Monitor repairs and discuss cost or time changes with customers for approvals.
• For insurance work, communicate supplements and secure approvals for additional work.
• Review orders to ensure work is completed and explain charges to customers.

Skills

Customer service

PC literacy

Education

High School diploma or GED

Job description

The Body Shop Advisor sells and schedules body shop work from the body shop office.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Write up customer’s vehicle problems accurately and clearly on a body shop input card, verify customer information. Obtain customer’s signature.
• Establish customer’s method of payment. Obtain insurance information, contact information, and customer deductibles if applicable. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure Body Shop input card with customer signatures in standardized repair order jacket.
• Provide estimator all customer contact and insurance information, and repair order.
• Notify foreman of incoming work, and update repair order status in Service Link.
• Continuously monitor all repairs. Contact customers regarding any changes to repair cost or estimated completion time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• For insurance work, communicate work supplements to customers & insurance adjusters and secure approvals for additional work upon discovery.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate. Explain completed work and all charges to customers.

Basic Qualifications

• High School diploma or general education degree (GED).
• One to three years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to operate and understand various PC based programs and invoicing systems.
• Personal computer skills, familiarity with accounting and other software for dealer operations.

Benefits

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate: USD 50,000.00/Yr.

Maximum Pay Rate: USD 65,000.00/Yr.