Body Shop Assistant/ Fixed operations BDC

Colonial-Chevrolet-of-Acton; Acton (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Colonial Chevrolet in Acton, MA seeks a Body Shop Assistant / BDC to support customers through the repair process and drive appointments and communication with insurance partners. The role combines body shop coordination with business development activities in a busy dealership.

The position runs Monday through Friday, 8:30 a.m. to 4:30 p.m., with hourly pay plus commissions and performance bonuses. Growth within a respected, established dealership is possible.

Qualifications

• Outgoing and organized with a strong focus on customer service.
• Ability to manage multiple responsibilities in a fast-paced dealership environment.
• Experience in a body shop or dealership setting is a plus.

Responsibilities

• Assist customers throughout their body shop repair experience.
• Coordinate customer and vehicle logistics and documentation.
• Process billing, insurance supplements, and payments.
• Communicate with insurance companies to move repairs toward completion.
• Ensure all required paperwork is completed for payment.

Skills

Excellent communication

Customer service

Detail oriented

Job description

Body Shop Assistant / Business Development Representative (BDC)

Colonial Chevrolet – Acton, Massachusetts

Are you outgoing, organized, and passionate about working with people? Colonial Chevrolet in Acton is looking for a motivated Body Shop Assistant / Business Development Representative to join our team!

The ideal candidate will have excellent communication and customer-service skills, strong attention to detail, and the ability to manage multiple responsibilities in a fast-paced dealership environment.

Body Shop Responsibilities:

• Assist customers throughout their entire body shop repair experience
• Coordinate customer and vehicle logistics
• Process billing, insurance supplements, customer payments, and other paperwork
• Communicate with insurance companies to help move repairs toward completion
• Ensure all required documentation is completed so payment can be received
• Close and finalize all monthly repair orders
• Help market and promote the Colonial Chevrolet Body Shop
• Provide customers with professional, friendly, and timely service

Business Development Responsibilities:

• Contact sales and service customers to schedule appointments
• Call customers from recall, manifest, and equity-mining lists to generate business
• Follow up with prospective and existing customers
• Assist with additional duties assigned by the General Manager, Service Manager, Body Shop Manager, or Sales Managers

Position Details:

• Monday through Friday
• 8:30 a.m. to 4:30 p.m.
• Hourly pay plus commissions and performance bonuses
• Opportunity to grow within a successful, established dealership

Colonial Chevrolet

171 Great Road

Acton, MA 01720