Service Advisor

Colonial-Chevrolet-of-Acton; Acton (MA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Colonial Chevrolet of Acton is seeking an energetic, customer-focused Automotive Service Advisor to join our Acton, MA team. The role offers an annual pay range of $90,000–$125,000 based on experience and performance, with a busy, team-oriented service drive environment.

The ideal candidate will excel in customer relations, communication, and organization, and will help manage repair orders, provide clear explanations, and maintain customer satisfaction throughout the service process.

Qualifications

• Experience as a service advisor in a dealership preferred.
• Strong customer service and communication skills.
• Energetic, outgoing, and professional personality.
• Team-oriented attitude with willingness to assist others.
• Ability to manage multiple customers and repair orders simultaneously.
• Familiarity with dealership software and processes.

Responsibilities

• Greet customers promptly and document vehicle concerns.
• Prepare repair orders and review service history.
• Explain repairs and provide cost estimates and times.
• Maintain regular communication with customers through the repair process.
• Coordinate with technicians, dispatchers, and management.
• Process payments and close repair orders.

Skills

Customer service

Communication

Team player

Organization

Multitasking

Sales skills

Computer skills

Professional demeanor

Education

High school diploma

Tools

Dealership Management System (DMS)

Job description

Automotive Service Advisor
Colonial Chevrolet of Acton – Acton, Massachusetts

Annual Pay Range: $90,000–$125,000

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.

We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

Duties and Responsibilities:

• Greet customers promptly and professionally upon arrival
• Listen carefully to customers and accurately document their vehicle concerns
• Prepare complete and accurate repair orders
• Review vehicle service history and recommend necessary maintenance
• Explain recommended repairs and maintenance in clear, understandable terms
• Provide customers with accurate cost estimates and expected completion times
• Obtain customer authorization before beginning additional repairs
• Maintain regular communication with customers throughout the repair process
• Provide timely updates regarding repair status, costs, and completion times
• Work closely with technicians, dispatchers, parts employees, and service management
• Review technician inspection results and communicate recommendations to customers
• Monitor repairs to help ensure work is completed accurately and on time
• Coordinate warranty, recall, maintenance, and customer-pay repairs
• Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable
• Contact customers regarding declined services and future maintenance needs
• Review completed repair orders for accuracy before customer delivery
• Explain completed repairs, warranty coverage, and final charges
• Process payments and properly close repair orders
• Follow up with customers to ensure satisfaction with their service experience
• Help maintain strong customer satisfaction and manufacturer survey scores
• Address customer questions or concerns professionally and work toward a timely resolution
• Maintain an organized, clean, and welcoming service-drive environment
• Follow all dealership, manufacturer, warranty, and safety procedures
• Protect customer information and dealership records
• Assist other service advisors and departments when needed
• Perform additional duties assigned by the Service Manager or General Manager

Required Qualifications:

• Previous automotive service advisor or dealership experience preferred
• Strong customer-service, communication, and relationship-building skills
• Energetic, outgoing, and professional personality
• A team-oriented attitude and willingness to assist others
• Ability to provide an excellent customer experience in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to manage multiple customers and repair orders simultaneously
• Ability to explain automotive repairs and maintenance clearly
• Sales ability with a customer-first, consultative approach
• Comfortable using computers, dealership management systems, email, and text messaging
• Ability to handle customer concerns calmly and professionally
• Dependable attendance and punctuality
• Valid driver’s license with an acceptable driving record
• High school diploma or equivalent
• Ability to pass any required pre-employment screening

What We Offer:

• Annual earning potential of $90,000–$125,000
• Compensation based on experience, performance, and results
• Busy service department with a strong customer base
• Supportive and team-oriented work environment
• Opportunity for professional growth and advancement
• Employee benefits available to eligible full-time employees

Colonial Chevrolet of Acton
171 Great Road
Acton, MA 01720