Body Shop Advisor

CSM Companies, Inc. - Kenworth; Corpus Christi (TX); On-site; USD 36,000 - 45,000; Full time

Job summary

French Ellison Truck Center in Corpus Christi, TX seeks a Body Shop Advisor to provide exceptional customer service and coordinate body shop repairs. You will create positive first impressions, handle inquiries, and work with the shop foreman to schedule repairs.

The role requires strong communication, writing, and computer skills, with the ability to work up to long hours as needed and manage multiple tasks in a dealership environment.

Qualifications

• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs.

Responsibilities

• Open and manage body shop work orders and communicate with customers.
• Discuss service issues with customer and create an accurate description of service problems and requests.
• Maintain communication with customer during the repair process and explain payment requirements.

Skills

Communication

Customer service

Computer skills

Physical stamina

Sales ability

Job description

French Ellison Truck Center, located in Corpus Christi, TX, is currently seeking a talented individual for a Body Shop Advisor position. This position is ideal for someone with related experience, effective communication skills, and the ability to work well under pressure. This is a great opportunity to join a growing and successful dealer group.

Primary Duties

• Create a positive initial contact with body shop customers
• Ensure that all body shop phone calls are handled professionally and expediently
• Work closely with shop foreman to schedule repairs
• Perform additional duties as required by the Body Shop Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
• Send professional Estimates to include parts and labor to customers

Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
• All other duties as assigned

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell body shop wor
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in an environment to include 8-12 hour days, and flexibility to extend working hours when necessary