Body Shop Advisor

Csm Companies Group; Corpus Christi (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

French Ellison Truck Center in Corpus Christi, TX is seeking an experienced Body Shop Advisor to deliver exceptional customer service, open and manage repair orders, and coordinate with technicians.

The role requires effective written and verbal communication, the ability to work long hours in a dealership environment, and proficiency with basic computer systems.

Qualifications

• Experience in a dealership body shop environment.
• Strong written and verbal communication skills.
• Ability to work long hours and handle high-pressure situations.
• Basic computer skills and familiarity with OEM/warranty terms.

Responsibilities

• Open and manage work orders with accurate service descriptions.
• Discuss service issues with customers and obtain payment details.
• Coordinate repairs with the shop foreman and scheduling.
• Prepare estimates including parts and labor for customers.
• Close repair orders and maintain customer communication.

Skills

Customer service

Communication

Written communication

Computer skills

Dealership environment

Education

Two year degree

Job description

Job DetailsLevel: ExperiencedJob Location: Corpus Christi, TX - Corpus Christi, TX 78409Position Type: Full TimeEducation Level: 2 Year DegreeFrench Ellison Truck Center, located in Corpus Christi, TX, is currently seeking a talented individual for a Body Shop Advisor position. This position is ideal for someone with related experience, effective communication skills, and the ability to work well under pressure. This is a great opportunity to join a growing and successful dealer group.

Primary Duties:

• Create a positive initial contact with body shop customers
• Ensure that all body shop phone calls are handled professionally and expediently
• Work closely with shop foreman to schedule repairs
• Perform additional duties as required by the Body Shop Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
• Send professional Estimates to include parts and labor to customers

Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commencesMaintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
• All other duties as assigned

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell body shop wor
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in an environment to include 8-12 hour days, and flexibility to extend working hours when necessary