Bodily Injury/Liability Claims Representative

Auto-Owners Insurance; Auburn (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Adoption assistance

401(k) with company match

Gym reimbursement

Job summary

Concord Group Insurance in Maine is seeking a Branch Claims Representative to manage bodily injury and general liability claims from investigation to resolution while delivering excellent service to agents and insureds.

The role requires 3–5 years of experience with third-party liability claims, a read of policies and legal documents, and strong communication and math skills. We offer competitive pay and benefits with a starting base range of $60,000–$80,000 per year.

Qualifications

• 3–5 years of experience adjusting third-party liability claims.
• Experience handling litigated/multi-party claims preferred.
• Ability to read, interpret, and react to documents such as insurance policies and legal documents.

Responsibilities

• Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability.
• Make payments in accordance with coverage, damage and liability determination and perform other functions or duties to properly adjust the loss.
• Study insurance policies, endorsements, and forms and apply coverage analysis skills.
• Deliver a high level of customer service to agents, insureds, and others.
• Meet with people involved with claims, sometimes outside of our office environment.

Skills

Claims handling

Investigation

Negotiation

Customer service

Policy interpretation

Mathematics

Education

Associate degree

Bachelor’s degree

Tools

Estimator software

Computer systems

Job description

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Job DescriptionThis Branch Claims Representative handles bodily injury and general liability claims through their life-cycle including - but not limited to - investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. Work is performed under general supervision.ResponsibilitiesAssemble facts, determine coverage, evaluate the amount of loss, and analyze legal liabilityMake payments in accordance with coverage, damage and liability determination and perform other functions or duties to properly adjust the lossStudy insurance policies, endorsements, and forms and apply coverage analysis skillsDemonstrate proficient knowledge of claim handling procedures and skills in claim negotiations and settlementsDeliver a high level of customer service to agents, insureds, and othersMeet with people involved with claims, sometimes outside of our office environmentObtain and maintain appropriate adjuster’s license(s) as requiredComplete relevant continuing education programs as requiredMaintain punctual attendance according to an assigned work schedule at a Company approved work locationHandle claims activities and investigations by phone, mail, and occasional on-site investigationsUse technology-based information for reference, enter information into computer systems, and apply specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as toolsWork on complex claims as assignedUtilize experience to devise alternative approaches to providing service, dependent upon the circumstancesRequirementsAssociate or bachelor’s degree preferred3 to 5 years of experience adjusting third-party liability claims; more experience preferredExperience handling litigated and/or multi-party claims that may involve risk transfer preferredAbility to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documentsAbility to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgmentAbility to write reports and compose correspondenceAbility to communicate, in both oral and written formats, in a polite, clear, concise, and accurate wayAbility to demonstrate advanced problem-solving and interpersonal skillsAdvanced ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)Ability to effectively deal with a diverse group of individuals and managed varied factual circumstancesAbility to organize assigned workAbility to maintain confidentially and data securityAbility to maintain a professional imageAbility to demonstrate proficiency with insurance policy review and sound organization of both investigation material and work to meet Company customer service standardsAbility to perform job functions independentlyAbility to handle more challenging claims than that of a Branch Claims Representative 1 or similar jobBenefitsAt The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.Why Concord Group InsuranceSince 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.CompensationWe are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $60,000 - $80,000.Equal Employment OpportunityThe Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.The Concord Group participates in E-Verify.