Desk Property Adjuster

Concord Group Insurance; Auburn (ME); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with match

Paid time off

Gym reimbursement

Job summary

A nationwide insurance provider is seeking a Branch Claims Representative 2 in Auburn, ME. The role involves investigating and resolving first-party property claims, ensuring coverage, and managing client interactions. Preferred qualifications include a Bachelor's Degree and 2-3+ years of experience with claims, alongside strong communication skills. The position supports a collaborative environment that encourages professional growth and comes with a comprehensive benefits package.

Qualifications

• 2-3+ years’ experience investigating and resolving first party property claims.
• Possess or ability to timely secure and maintain multi-line adjuster’s license(s).
• Experience writing estimates with preferred software.

Responsibilities

• Investigate first party personal property and commercial property claims.
• Take loss reports from insureds and claimants.
• Evaluate and settle claims based on investigations.

Skills

Excellent oral communication

Excellent written communication

Claim handling skills

Customer service skills

Willingness to learn

Education

Bachelor’s Degree

Tools

Xactimate

XactContents

Job description

Join to apply for the Branch Claims Representative 2 role at Concord Group Insurance.

Location: Auburn, ME.

Description

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Branch Claims Representative II handles first-party personal property and commercial property claims through the life-cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately.

Responsibilities

• Investigate first party personal property and commercial property assigned claims, confirm coverage, verify damages, and determine liability where applicable
• Take loss reports directly from insureds and/or claimants and/or their representatives
• Assist with claims related phone calls and handle incoming correspondence
• Evaluate and settle assigned claims based upon investigative results
• Demonstrate ownership and accountability for the complete claims adjusting cycle in accordance with Business Unit and Company procedures for assigned claims including:
• Loss Reporting
• Initial Claim Handling
• Investigation and Damage Verification
• Estimate Preparation
• Ability to Review, Understand and Negotiate from Independent Adjusters’ Reports
• Setting and Recommending Reserves
• Negotiation and Settlement of Claims
• File Administration

Requirements

• Bachelor’s Degree preferred but may be waived by Company appropriate experience.
• Experience writing estimates with Xactimate and XactContents preferred.
• 2-3+ years’ experience investigating and resolving first party property claims.
• Excellent oral and written communication skills via in person, on the phone, and in electronic interactions.
• Excellent understanding and skill level of claim handling and customer service.
• Strong willingness and ability to learn.
• Possess or ability to timely secure and maintain multi-line adjuster’s license(s) as required.

Benefits

At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $70,000 - $80,000.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Finance and Sales

Industry

• Insurance