Claims Resolution Specialist, Bodily Injury Adjuster Non-Attorney Repped

Liberty Mutual Fire Insurance Co.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Bodily Injury Claims Specialist to investigate and resolve bodily injury claims, working with injured parties and policyholders.

The role emphasizes proactive contact, early settlement opportunities, and thorough documentation within authority limits. The position requires strong communication, analytical and negotiation skills, with a preference for liability knowledge and a bachelor's degree.

Qualifications

• Strong written and oral communication skills.
• Good interpersonal, analytical, investigative, and negotiation skills.
• Customer service experience preferred.
• Growth mindset; adapts to change and new tools.
• Liability knowledge or policy/claims experience preferred.
• Bachelor’s degree preferred.

Responsibilities

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims with injured parties within authority.
• Pursues proactive contact with injured parties to connect, listen, and offer early settlement when appropriate.
• Identifies suspicious claims and refers to SIU; looks for subrogation opportunities.
• Communicates with policyholders, witnesses, and claimants to gather information and advise on action; handles inquiries via written, phone, and SMS.
• Ensures reserves are adequate and maintains secure processing of claims.
• Keeps files updated with clear documentation through the claim life cycle.

Skills

Communication

Interpersonal

Analytical

Negotiation

Customer service

Education

Bachelor’s degree preferred

Job description

Description

Advance your career with our Personal Lines Casualty Team!

No bodily injury claims experience required!

Take the next step in your development with meaningful work and clear growth path.

The Bodily Injury Claims Specialist will investigate, manage and resolve Bodily Injury claims assigned directly with injured parties, as well as assist in providing service to policyholders.

All qualified applicants will reside within a 50-mile radius of the Indianapolis / Lake Mary office.

The start date for the role is February 8, 2027.

There may be several in-office days per month for the first few months following initial virtual training to support your learning and to build relationships with leaders and others in the department. This position requires a minimum of two days in office per month as the standard beyond the training period, with occasional additional days for special meetings a few times a year.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

In a high performing culture, WEin PL Core:

• Strive to be better tomorrow than today; little improvements lead to big ones!
• Embrace change. We may need to let go of what's familiar in order to embrace and try something new.
• Understand how our individual work contributes to our teams, our organizations and the company
• Are adaptable and resilient. Change is imperative to being better tomorrow and resiliency allows us to handle unexpected challenges
• Are an exporter of Talent. We maintain a focus on development and growth.
• Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us. One positive interaction with you can turn someone's day around.

Responsibilities

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
• Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

Qualifications

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Growth mindset; adapts well to change including new standard work and new tools
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
• Liability experience or policy and claims knowledge preferred.
• Bachelor’s degree preferred.
• Ability to obtain proper licensing as required.

As part of the application process, you'll complete an assessment related to the skills needed for this role — please allow approximately 35 minutes, although there is no time limit.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco