Boca Raton Call Center Specialist - Inbound Support

Emovis US, Inc.; Boca Raton (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Emovis US, Inc. in Boca Raton, FL is seeking Call Center Representatives to join our Customer Support team in a full-time, hourly capacity. You will be the first point of contact for customers, handling calls, resolving issues, and delivering a positive experience during every interaction.

Prior call center experience is preferred, and we provide training to help you succeed and grow in the position. You will document interactions in company systems, follow scripts, and strive to meet

Qualifications

• Minimum 1 year of experience in a customer service or customer-facing role.
• High school diploma or GED.
• Strong verbal communication skills in English, with a clear and professional phone manner.
• Ability to learn and follow scripts, guidelines, and procedures while adapting to each customer’s situation.

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.
• Listen carefully to customer needs, questions, and concerns, and provide accurate information and solutions.
• Use company systems and tools to document all customer interactions, actions taken, and resolutions provided.
• Follow established call center scripts, policies, and procedures while maintaining a natural and friendly tone.
• Troubleshoot basic issues and determine when to upscale more complex problems to the appropriate team or supervisor.
• Meet or exceed individual and team performance goals related to call quality, productivity, and customer satisfaction.
• Collaborate with team members and leadership to share feedback, best practices, and opportunities for process improvement.
• Maintain confidentiality of customer information and comply with all company and regulatory requirements.
• Participate in ongoing training and coaching sessions to stay current on products, services, and support processes.
• Contribute to a positive, team-oriented call center environment and uphold the company’s customer service standards

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Education

High school diploma or GED

Job description

Emovis US, Inc. in Boca Raton, FL is seeking Call Center Representatives to join our Customer Support team in a full-time, hourly capacity. You will be the first point of contact for customers, handling calls, resolving issues, and delivering a positive experience during every interaction.

Prior call center experience is preferred, and we provide training to help you succeed and grow in the position. You will document interactions in company systems, follow scripts, and strive to meet