Bilingual Contact Center Workforce Analyst & Scheduling

Emovis; Boca Raton (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits packages

Flexible work schedule

Job summary

Emovis is expanding its USA footprint and seeks a Workforce Analyst to support contact center production dashboards, forecast staff needs, and balance schedules for peak times. You will partner with operations to implement improvements and optimize scheduling for service quality.

The role focuses on analyzing workload, forecasting demand, and delivering efficiency in staffing while maintaining strong customer service metrics. On-site position based in Boca Raton, FL.

Qualifications

• Call Center experience is required.
• Vector experience is preferred.

Responsibilities

• Review and support contact center production dashboards and staffing forecasts.
• Identify opportunities for improvement and partner with operations to implement solutions.
• Manage scheduling and load balancing to handle peak and off-peak periods.

Skills

Call Center experience

Vector experience

Job description

Emovis is expanding its USA footprint and seeks a Workforce Analyst to support contact center production dashboards, forecast staff needs, and balance schedules for peak times. You will partner with operations to implement improvements and optimize scheduling for service quality.

The role focuses on analyzing workload, forecasting demand, and delivering efficiency in staffing while maintaining strong customer service metrics. On-site position based in Boca Raton, FL.