Tracker Service Manager

Bass Pro Shops; Rocklin (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Discounts

Health benefits

401k

Paid time off

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Boat Service Manager to lead the Boat Service area, directing associates, coordinating service, rigging, warranty, and deliveries while maintaining safety and a high level of customer service. The role includes supervising daily operations, scheduling work orders, and ensuring inventory accuracy.

You will also assist in staffing, training, budgeting, and promoting a productive team environment, with strong emphasis on stakeholder satisfaction and operational

Qualifications

• 2–4 years of retail boating or similar industry experience.
• Supervisory experience is a plus.

Responsibilities

• Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.
• Maintains and constantly strives to increase associate productivity and a safe, clean work environment.
• Staffing, training, interviewing, and performance input for Boat Service associates; coordinates training and schedules.
• Manage and ensure accuracy of unit and parts inventories; assist with special events and promotions.

Skills

Customer service

Leadership

Inventory management

Data analysis

Communication

Tools

POS systems

Spreadsheet software

Inventory software

Job description

POSITION SUMMARY:

The Boat Service Manager manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.

ESSENTIAL FUNCTIONS:

Supports the Boat Manager in the achievement of the department’s or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily supervision and direction to the associates in the Service Department. Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis. Maintains and constantly strives to increase associate productivity. Maintains a safe, clean and secure work environment. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Assists the Boat Manager to staff the Service area with customer oriented associates; participates in interviewing and make recommendations for selection; coordinates training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with Boat Manager. Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manages and ensures accuracy of unit and parts inventories. Ensures warranty claims are created, submitted and warranty payments received on a timely basis. Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.

ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY

Ability to calculate figures and amounts such as discounts, commissions and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers and the general public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

Regular computer work, and sitting Occasional walking, standing, and lifting

INDEPENDENT JUDGEMENT:

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Starting Pay Rate:

$28.00 - $31.50 Full Time

Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops About

Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”