Boat Service Concierge & Scheduler

MarineMax; Key Largo (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

MarineMax in Key Largo, FL is seeking a Service Advisor to support the Service Manager, team, and customers by gathering information and coordinating work on boats, ensuring tasks are completed correctly the first time and on time.

You will schedule and direct work for technicians, communicate with customers, obtain approvals, and help drive accurate invoices and warranty coordination in a fast-paced marina environment.

Responsibilities

• Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team.
• Use manufacturer flat rate guides and Standard Service Operations to determine time allotted for work.
• Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs.
• Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
• Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
• Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat.
• Schedule, coordinate and follow-up on sublet contractors.
• Inspect quality of work performed as required, prior to delivery to the customer.
• Communicate with the customer during repairs and coordinate customer pick-up.
• Finalize and invoice work orders.
• Provide prompt, detailed and timely flow of all paperwork.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members

Job description

MarineMax in Key Largo, FL is seeking a Service Advisor to support the Service Manager, team, and customers by gathering information and coordinating work on boats, ensuring tasks are completed correctly the first time and on time.

You will schedule and direct work for technicians, communicate with customers, obtain approvals, and help drive accurate invoices and warranty coordination in a fast-paced marina environment.