Boat Service Concierge & Operations Coordinator

MarineMax; Brick Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

MarineMax is seeking a Service Advisor in Brick Township, New Jersey. This role involves supporting the Service Manager and ensuring customer satisfaction through effective communication and timely repairs. Responsibilities include scheduling, coordinating with technicians, and providing detailed instructions for service tasks.

The candidate will need to manage work orders, liaise with customers for approvals, and ensure all documentation is completed accurately. A successful advisor will promote additional services and guarantee high-quality customer interactions.

Responsibilities

• Assist Service Manager with scheduling and distribution of work.
• Use guides to determine work completion times.
• Ensure accurate documentation of issues and repairs.
• Coordinate with warranty companies for repair approvals.
• Greet customers and understand their needs.

Job description

MarineMax is seeking a Service Advisor in Brick Township, New Jersey. This role involves supporting the Service Manager and ensuring customer satisfaction through effective communication and timely repairs. Responsibilities include scheduling, coordinating with technicians, and providing detailed instructions for service tasks.

The candidate will need to manage work orders, liaise with customers for approvals, and ensure all documentation is completed accurately. A successful advisor will promote additional services and guarantee high-quality customer interactions.