Marine Service Advisor: Customer Care & Repairs

MarineMax; Marathon (FL); On-site; USD 38,000 - 68,000; Full time

Job summary

MarineMax in Marathon, FL is seeking a Service Advisor to support the Service Manager, team, and customers. You will coordinate work orders, communicate with customers, and ensure work is scheduled and completed correctly the first time.

In this role you will use flat-rate guides and SSOs, manage approvals with manufacturers and warranty providers, and drive accurate invoices and timely paperwork. Excellent communication and organizational skills are essential.

Responsibilities

• Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team.
• Use manufacturer flat-rate guides and SSOs to determine time allotted for the work.
• Insure that the complaint, cause and correction are noted in the IDS work order.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs.
• Greet customers, determine needs, providing clear and precise instructions on the work order for the technician.
• Answer incoming calls in a professional manner and return all customer calls by close of business each day.
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
• Obtain customer signature on every work order, and collect payment for work prior to releasing customer boat.
• Schedule, coordinate and follow‑up on sublet contractors.
• Inspect quality of work performed as required, prior to delivery to the customer.
• Communicate with the customer during repairs and coordinate customer pick‑up.
• Finalize and invoice work orders and provide prompt, detailed flow of all paperwork.
• Other duties as assigned.

Job description

MarineMax in Marathon, FL is seeking a Service Advisor to support the Service Manager, team, and customers. You will coordinate work orders, communicate with customers, and ensure work is scheduled and completed correctly the first time.

In this role you will use flat-rate guides and SSOs, manage approvals with manufacturers and warranty providers, and drive accurate invoices and timely paperwork. Excellent communication and organizational skills are essential.