Boat-Ready Retail Sales Pro

West Marine; Charleston (SC); On-site; USD 17,000 - 23,000; Full time

Job summary

West Marine is seeking a Sales Associate in Charleston, SC to deliver exceptional customer service and drive sales. You will greet customers, recommend products, process transactions, and maintain neat displays to create a positive shopping experience.

Responsibilities include knowledge sharing, assisting with services, and supporting inventory and store operations. Flexibility for nights, weekends, and holidays is required, with a focus on safety and teamwork.

Qualifications

• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.

Responsibilities

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.

Skills

Communication

Active listening

Sales & customer service

Merchandise knowledge

POS systems

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

West Marine is seeking a Sales Associate in Charleston, SC to deliver exceptional customer service and drive sales. You will greet customers, recommend products, process transactions, and maintain neat displays to create a positive shopping experience.

Responsibilities include knowledge sharing, assisting with services, and supporting inventory and store operations. Flexibility for nights, weekends, and holidays is required, with a focus on safety and teamwork.