BMW Service Department BDC Associate

BMW Myrtle Beach; Myrtle Beach (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401k match

Dental & Vision Insurance

Paid vacations and holidays

Career advancement opportunities

Discounts on products and services

Family owned

Long term job security

PTO

Job summary

The Krause Auto Group, a family-owned multi-brand dealer, seeks a BMW Service Department BDC Associate to deliver outstanding customer service and coordinate service appointments for BMW owners. You will manage inquiries, schedule visits, and maintain accurate customer records.

You will join a team that values personal growth, internal promotion, and long-term stability across five states. The role emphasizes communication, organization, and a customer-centric service mindset.

Qualifications

• Prior customer service experience, preferably in an automotive or service-related industry.
• Excellent communication and interpersonal skills.
• Strong computer skills and CRM software proficiency.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate service information.
• Schedule service appointments for customers and coordinate with advisors and technicians.
• Maintain a database of customer information, ensuring accuracy and confidentiality.
• Follow up to confirm appointment details and gather feedback.
• Address customer concerns and escalate complex issues as needed.
• Deliver a personalized service experience through active listening.
• Support marketing efforts with outbound calls about promotions and recalls.
• Collaborate with the service team to ensure smooth handovers and vehicle drop-offs.

Skills

Customer service

Communication

Detail oriented

Organizational skills

Adaptability

Automotive knowledge

Tools

CRM software

Job description

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Kia, Toyota, Honda, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce,Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas and Florida)

Position Overview:

As a BMW Service Department BDC Associate, you will play a crucial role in delivering outstanding customer service and ensuring a seamless experience for our BMW owners. You will be responsible for managing inbound and outbound communication with customers, scheduling service appointments, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding service appointments, vehicle maintenance, and service-related inquiries.
• Schedule service appointments for customers, optimizing appointment availability and coordinating with service advisors and technicians to ensure efficient workflow.
• Maintain a database of customer information, ensuring accuracy and confidentiality of customer records.
• Follow up with customers to confirm appointment details and gather feedback on their service experience.
• Address customer concerns and elevate complex issues to the appropriate department for resolution.
• Provide exceptional customer service by actively listening to customer needs and delivering a personalized service experience.
• Assist in marketing initiatives, such as outbound calls to inform customers of service promotions and recalls and declined services.
• Collaborate with the service team to ensure smooth customer handovers and vehicle drop-offs.
• Continuously update knowledge of BMW vehicles, services, and dealership processes.

Qualifications:

• Prior customer service experience, preferably in an automotive or service-related industry.
• Excellent communication and interpersonal skills.
• Strong computer skills and proficiency in customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Detail-oriented with excellent organizational skills.
• A passion for providing exceptional customer service and a genuine interest in the automotive industry.
• Knowledge of BMW vehicles and services is a plus.

What we offer:

• 401k Match Options Available
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts onproducts and services
• Family owned and operated
• Long term job security

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.