Automotive Business Development Representative (BDC Representative)

Krause Auto Group; Cumming (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on products and and

Job summary

Krause Auto Group in Georgia is seeking a motivated Business Development Representative to join our fast-moving BDC team. You will handle inbound calls, schedule appointments, and respond to inquiries using CRM, email, text, and phone communications.

We value customer focus, strong communication, and a team-oriented mindset. This role offers growth within a family-owned automotive group with access to major brands and ongoing training.

Qualifications

• Previous customer service, call center, or hospitality experience preferred.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Maintain accurate customer records in the CRM and follow up on leads.
• Collaborate with sales and leadership to improve customer experience.
• Participate in training and process improvements.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

CRM systems

Email

Texting platforms

Phone system

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer's Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.

Why You'll Love It Here

• Fast-paced, team-oriented environment
• Career advancement opportunities—we promote from within
• Great opportunity to grow into sales or management roles
• Family-owned and operated culture
• Long-term career stability
• Employee discounts on vehicles, parts & service
• Paid training and ongoing support

Benefits We Offer

• 401(k) with company match
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on products and services
• Supportive leadership and team environment

What You'll Do

• Answer inbound customer calls, internet inquiries, and live chat requests
• Schedule and confirm sales appointments for the dealership team
• Respond quickly and professionally using phone, email, text, and CRM communication tools
• Provide customers with initial vehicle and dealership information
• Assist customers with basic financing information and next steps
• Follow up consistently with leads that are not yet ready to purchase or missed appointments
• Maintain accurate customer records and daily activity within the CRM system
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success
• Participate in team meetings, training, and process improvement sessions

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred
• Strong communication and relationship-building skills
• Positive attitude and team-oriented mindset
• Professional, friendly, and confident demeanor
• Comfortable working with computers, CRM systems, email, and texting platforms
• Ability to multitask and stay organized in a fast-paced environment
• Strong work ethic and willingness to learn and grow

Requirements

• Valid driver’s license
• High school diploma or equivalent preferred

Why Krause Auto Group?

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real career advancement opportunities
• Leadership team committed to employee development and success
• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service
• Hospitality
• Retail sales
• Call centers
• Appointment setting
• Banking or phone support roles
• Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.