Service BDC Associate — Growth, Perks & Customer Impact

Krause Auto Group; Myrtle Beach (SC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k Match Options Available

Dental and Vision Insurance Available

Paid Vacations

Holiday Pay

PTO pay

Career advancement opportunities

Discounts on products and services

Family owned and operated

Long term job security

Job summary

Krause Auto Group in Myrtle Beach, SC, seeks a BMW Service Department BDC Associate to deliver outstanding customer service and ensure a seamless experience for BMW owners.

You will manage inbound and outbound communication, schedule service appointments, maintain customer records, and collaborate with service advisors and technicians to optimize workflow. This role offers growth within a dealership network across multiple brands.

Qualifications

• Prior customer service experience, preferably in an automotive or service-related industry.
• Excellent communication and interpersonal skills.
• Strong computer skills and proficiency in CRM software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Detail-oriented with excellent organizational skills.
• A passion for providing exceptional customer service and a genuine interest in the automotive industry.
• Knowledge of BMW vehicles and services is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding service appointments, vehicle maintenance, and service-related inquiries.
• Schedule service appointments for customers, optimizing appointment availability and coordinating with service advisors and technicians to ensure efficient workflow.
• Maintain a database of customer information, ensuring accuracy and confidentiality of customer records.
• Follow up with customers to confirm appointment details and gather feedback on their service experience.
• Address customer concerns and elevate complex issues to the appropriate department for resolution.
• Provide exceptional customer service by actively listening to customer needs and delivering a personalized service experience.
• Assist in marketing initiatives, such as outbound calls to inform customers of service promotions and recalls and declined services.
• Collaborate with the service team to ensure smooth customer handovers and vehicle drop-offs.
• Continuously update knowledge of BMW vehicles, services, and dealership processes.

Skills

Customer service

Excellent communication

Attention to detail

Organizational skills

Adaptability

BMW knowledge

Tools

CRM software

Job description

Krause Auto Group in Myrtle Beach, SC, seeks a BMW Service Department BDC Associate to deliver outstanding customer service and ensure a seamless experience for BMW owners.

You will manage inbound and outbound communication, schedule service appointments, maintain customer records, and collaborate with service advisors and technicians to optimize workflow. This role offers growth within a dealership network across multiple brands.