Sales BDC Representitive

BMW of North Haven

North Haven (CT)

On-site

USD 42,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Industry Leading Competitive Pay Plans

Performance Bonus Plans

Full Medical Benefits (Health, Dental,

Vision Insurance

PTO up to 3 weeks/year

Sick Leave

401(k) Matching up to $5,000/year

Training (onsite/offsite/virtual)

Employee Discount (Sales, Service & 2

Job summary

BMW of North Haven is seeking a full-time Internet Sales Coordinator. The ideal candidate is a self-starter with an upbeat personality, detail-oriented, and maintains a professional appearance with excellent phone etiquette. Must have exceptional verbal and written communication, customer service and time management skills.

The role involves supporting the sales team, handling internet leads, and enhancing the store’s reputation. Experience in a dealership and CRM familiarity are preferred.

Qualifications

1+ years experience in a dealership.
CRM tools and MS Office proficiency.
Sales or customer support background.
Strong communication and multitasking abilities.
High school graduate or equivalent.
Must be at least 18 years old and pass background check.

Responsibilities

Welcome, greet and assist clients in a customer-oriented manner.
Introduce clients to a Client Advisor and communicate needs.
Record information about client interactions in the CRM.
Assist with tracking sales calls and leads.
Develop new business through focused marketing and lead generation.
Demonstrate product knowledge of BMW vehicles.
Drive client appointments and explain lease-end processes.
Handle inbound calls and outbound sales calls.
Provide premium customer experiences and support service staff.

Skills

Customer service

Communication

Time management

Sales or customer support

Administrative support

MS Office

Phone etiquette

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

Job Summary
BMW of North Haven has an opening for a full-time Internet Sales Coordinator. Seeking a self-starter with an upbeat personality who is detail-oriented with a professional appearance and excellent phone etiquette.
Must have exceptional verbal and written communication, customer service and time management skills. Play a key role in maintaining the stores’ reputation and image while showing a strong desire to serve our client’s needs. Ideal candidates will have the ability to multi-task in a fast paced work environment, are driven to succeed, learn and grow within the automotive industry.
About Us
BMW North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:
We Strive to Be Excellent
We Win
We are Persistent and Consistent
We Understand the Value of Reputation
We are Team Oriented
We Collaborate and Communicate
We Care About Our People

Benefits

Industry Leading Competitive Pay Plans (We Grow, You Grow)
Performance Bonus Plans
Full Medical Benefits (Health, Dental, Vision)
PTO Policy up to 3 Weeks per Year
Sick Leave
401(k) Matching Plan - up to $5,000 dollar for dollar match per year
Industry Leading Training - live onsite, offsite, and virtual
Employee Discount (Sales, Service & Parts)

Responsibilities:

Welcome, greet and assist clients in customer oriented manner
Introduce the client to a Client Advisor, explaining the nature of the visit and provide any pertinent information that informs the Client Advisor of the client’s primary needs
Obtain and record information about each client interaction, using the center CRM
Assist with tracking of sales calls, numbers of ups, prospect data sheets or other records
Assist Sales Department in developing new business and leads through focused marketing efforts that may include, but are not limited to, portfolio relationship management, internet lead management, network affiliations and telemarketing.
Demonstrate enthusiasm for all products and services of the BMW franchise and be knowledgeable about the features and benefits of BMW products.
Manage portfolio to ensure that customers have a complete understanding of the lease-end process and drive client appointments
Answer incoming calls and inquiries, direct calls to appropriate personnel
Perform outbound sales calls to generate sales opportunities
Contact unsold showroom traffic calls and other phone follow up work
Assist customers in any aspect of conversation in a pleasant and helpful manner
Increase customer satisfaction and loyalty by providing premium customer experiences and the highest level of customer care
Perform basic administrative and other duties as assigned
Provide support to service staff and managers as needed

Qualifications for ideal candidates:

1+ years experience in a dealership
Automotive industry CRM tools and other software
Working knowledge of Microsoft Office, Word, Excel
Administrative support and/or telephone experience
Sales or other customer support background
Effective communication skills
Ability to coordinate and complete multiple tasks simultaneously
High School Graduate or equivalent
Must be at least 18-years-old
Pass a 7 year criminal background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.