BMW Genius - Momentum BMW/MINI

Sonic Automotive, Inc.; Houston (TX); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Employee Pricing on Purchases & Leases

Gym membership options

Job summary

Sonic Automotive, Inc. at Momentum BMW in Houston seeks a BMW Genius to support the sales team with expert product knowledge and a world-class customer experience during vehicle delivery.

The role focuses on explaining BMW technology, assisting customers with features and connectivity, and maintaining up-to-date knowledge of current BMW models. This is a full-time position with benefits and corporate support.

Qualifications

• Associate-level experience in customer service.
• Ability to explain BMW technology clearly to customers.
• Strong communication and presentation skills.

Responsibilities

• Deliver seamless new vehicle delivery experiences.
• Demonstrate and explain vehicle technology and features.
• Answer technical questions in person, by phone, or email.
• Log customer interactions in the CRM and schedule appointments.
• Assist sales team with product information during test drives.
• Train coworkers on BMW technology demonstrations.

Skills

Customer service

Tech-savvy

Communication skills

Product knowledge

Job description

BMW Genius - Momentum BMW/MINI in Houston, TX at Sonic Automotive

Location: 9570 Southwest Freeway
Houston, TX 77074

Job Type: Customer Service

Experience: Associate

About

Momentum BMW, part of the Sonic Automotive family, isn’t just any store - we’re the #1 volume BMW dealer in Houston, a proud BMW Center of Excellence award winner, and home to a state-of-the-art facility built to deliver the ultimate customer and teammate experience.

If you’re ready to take your career to the next level with one of the nation’s premier BMW dealerships, this is the place.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation - Hourly (15-17/hr) + Commission):

• Performance-based earnings range: $4,500 - $5,200+ / per month

Job Description

Summary:

The BMW Genius serves as the technology expert, supporting the sales team and delivering an informative, world-class experience while ensuring every customer is completely comfortable with their new BMW during the final delivery.

Duties and Responsibilities:

• Execute a seamless and informative new vehicle delivery process for all customers.
• Demonstrate and explain all vehicle technology and features, such as connectivity and navigation.
• Serve as the dealership's primary non-selling product expert for all BMW models.
• Answer technical and feature-related customer questions in-person, by phone, or via email.
• Conduct proactive Encore follow-up sessions with new owners to provide ongoing support.
• Maintain expert-level knowledge of all current and upcoming BMW models, features, and updates.
• Actively promote and assist customers with setting up the official My BMW mobile applications.
• Assist the Sales team by providing product and feature information during customer test drives.
• Use the dealership's CRM system to log all customer interactions and schedule appointments.
• Help train and educate coworkers on how to effectively demonstrate BMW technology.
• A self-starter with a driven work ethic who takes the initiative to manage and prioritize their customer follow-up schedule effectively.
• Comfortable explaining complex technological features to people in a clear andfriendlyway.
• Exceptional communication, presentation, and customer service skills.
• Genuine passion for cars, technology, and continuous learning.
• Must be authorized to work in the USA and possess a valid driver's license.
• Must be able to pass all pre-employment requirements including background check, MVR, and drug screening.

Preferred Qualifications:

• Strong knowledge of BMW features, models, and tech packages

Compensation - Hourly (15-17/hr) + Commission):

• Performance-based earnings range: $4,500 - $5,200+ / per month
  • Actual earnings depend on performance. High-performing sales professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines