BMW Client Care Specialist

Sam Leman Ford; Bloomington (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Commission opportunities

Paid training

Medical insurance

Dental insurance

Vision insurance

Disability coverage

401(k) with company match

Life insurance

Paid time off

Training and support

Employee discounts

Advancement opportunities

Job summary

BMW of Bloomington is seeking a friendly, motivated Client Care Specialist to join The Leman Automotive Group. In this full-time role, you will handle customer calls, schedule appointments, and connect customers with our sales team, all while delivering an exceptional service experience.

You'll interact with customers across phone and online channels, maintain accurate records, and collaborate with dealership staff to maximize satisfaction and opportunities.

Qualifications

• Strong customer-service mindset with a friendly, outgoing personality.
• Excellent verbal and written communication skills.
• Comfortable making and receiving phone calls throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond promptly to customer inquiries received through our website, email, and other online platforms.
• Schedule appointments for customers with our sales team.
• Make outgoing follow-up calls to prospective and existing customers.
• Build positive relationships with customers and provide an exceptional experience.
• Maintain accurate customer records and appointment information.
• Work closely with sales managers and dealership staff to support customer satisfaction and sales opportunities.
• Assist with general customer service and business development activities.

Skills

Customer service

Verbal communication

Written communication

Phone calls

Multitasking

Organizational skills

Professionalism

Computer skills

Training willingness

Tools

CRM software

Job description

Client Care Specialist – BMW of Bloomington

Full-Time | Hourly Pay + Commission

Join the Leman Automotive Group and Build Your Career in Customer Service!

The Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned and operated since 1963, we have grown to 13 dealerships and approximately 700 employees across Central Illinois.

BMW of Bloomington is looking for a friendly, motivated, and dependable Client Care Specialist to join our team!

If you enjoy talking with people, providing exceptional customer service, and working in a fast-paced environment, this could be the perfect opportunity for you!

This position plays an important role in creating a positive first impression for our customers, building relationships, and helping connect customers with our sales team.

What You'll Love About This Position:

• Competitive Hourly Pay PLUS Commission!




• Full-time position




• Opportunity to earn additional income through performance




• Paid training — automotive experience is not required!




• Supportive, team-oriented work environment




• Opportunities for career growth within our dealership group

Responsibilities

• Answer incoming customer calls in a friendly and professional manner




• Respond promptly to customer inquiries received through our website, email, and other online platforms




• Schedule appointments for customers with our sales team




• Make outgoing follow-up calls to prospective and existing customers




• Build positive relationships with customers and provide an exceptional experience




• Maintain accurate customer records and appointment information




• Work closely with sales managers and dealership staff to support customer satisfaction and sales opportunities




• Assist with general customer service and business development activities

What We're Looking For

• A positive, outgoing personality and a passion for helping people




• Strong verbal and written communication skills




• Comfortable making and receiving phone calls throughout the day




• Excellent organizational skills and attention to detail




• Ability to multitask and stay organized in a fast-paced environment




• Dependable, punctual, and motivated to succeed




• Ability to remain professional and handle customer concerns positively




• Basic computer skills and willingness to learn new systems




• Previous customer service, call center, receptionist, or sales support experience preferred, but not required — we are willing to train the right person!

What We Offer

• Competitive hourly pay plus commission opportunities




• Medical, dental, and vision insurance




• Short-term and long-term disability coverage




• 401(k) retirement plan with company match




• FREE company-provided life insurance




• Paid time off




• Comprehensive training and ongoing support




• Employee discounts and additional discounts with local businesses




• Opportunities for advancement throughout our 13 dealerships

Employment is contingent upon successfully completing applicable pre-employment screening requirements, including a background check and drug screening.

The Leman Automotive Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to any characteristic protected by applicable federal, state, or local law.

Our Core Focus: Building relationships that last with our employees, customers, and community.