Client Care Pro — Commission & Career Growth

Sam Leman Ford; Bloomington (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Commission opportunities

Paid training

Medical insurance

Dental insurance

Vision insurance

Disability coverage

401(k) with company match

Life insurance

Paid time off

Training and support

Employee discounts

Advancement opportunities

Job summary

BMW of Bloomington is seeking a friendly, motivated Client Care Specialist to join The Leman Automotive Group. In this full-time role, you will handle customer calls, schedule appointments, and connect customers with our sales team, all while delivering an exceptional service experience.

You'll interact with customers across phone and online channels, maintain accurate records, and collaborate with dealership staff to maximize satisfaction and opportunities.

Qualifications

• Strong customer-service mindset with a friendly, outgoing personality.
• Excellent verbal and written communication skills.
• Comfortable making and receiving phone calls throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond promptly to customer inquiries received through our website, email, and other online platforms.
• Schedule appointments for customers with our sales team.
• Make outgoing follow-up calls to prospective and existing customers.
• Build positive relationships with customers and provide an exceptional experience.
• Maintain accurate customer records and appointment information.
• Work closely with sales managers and dealership staff to support customer satisfaction and sales opportunities.
• Assist with general customer service and business development activities.

Skills

Customer service

Verbal communication

Written communication

Phone calls

Multitasking

Organizational skills

Professionalism

Computer skills

Training willingness

Tools

CRM software

Job description

BMW of Bloomington is seeking a friendly, motivated Client Care Specialist to join The Leman Automotive Group. In this full-time role, you will handle customer calls, schedule appointments, and connect customers with our sales team, all while delivering an exceptional service experience.

You'll interact with customers across phone and online channels, maintain accurate records, and collaborate with dealership staff to maximize satisfaction and opportunities.