BMS Service Project Lead – Data Center Ops (Hybrid)

Mantis Innovation; Las Vegas (NV); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

401k Matching

Paid Vacation

Paid Sick

Paid Holidays

Paid Parental Leave

Paid Short Term & Long Term Disability

Tuition Reimbursement

A flexible hybrid work schedule (for办公

Job summary

Mantis Innovation is seeking a BMS Service Project Manager to lead field service teams across data centers and mission-critical facilities. You will supervise technicians, coordinate project delivery, and drive safe, efficient service operations with a focus on quality and documentation.

You will act as the technical escalation point, perform advanced troubleshooting, review root-cause actions, and ensure accurate commissioning and closeout.

Qualifications

• 4–7 years of BMS, BAS, HVAC controls, or building automation experience
• 1–3 years leading technicians, crews, or field service operations
• Experience creating and upholding Method of Procedures (MOPs) to manage projects.
• Experience coordinating service projects, work orders, schedules, and field resources
• Advanced troubleshooting capability across controls systems, networks, and integrations
• Experience working in data centers, mission-critical facilities, healthcare, or similar environments

Responsibilities

• Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
• Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
• Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards
• Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
• Track project milestones, labor utilization, and service completion status
• Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager
• Serve as the primary technical escalation point for technicians on complex controls issues
• Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required
• Review root-cause analysis and corrective actions for recurring system issues
• Validate commissioning activities, programming changes, and system modifications
• Ensure service documentation and technical records are completed accurately and consistently
• Promote troubleshooting best practices and continuous technical development across the team
• Maintain service schedules, work-order status, documentation, and project reporting
• Support forecasting, labor planning, and budget tracking for assigned service work
• Identify potential change-order opportunities and communicate them to management
• Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
• Ensure all service records, reports, and closeout documentation are submitted accurately and on time
• Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
• Partner with the Construction Manager on escalated customer concerns and service recovery efforts
• Ensure customers receive timely communication regarding service progress and issue resolution
• Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
• Reinforce quality, safety, and documentation standards across all service activities

Skills

BMS/BAS

HVAC controls

Leadership

MOPs

Project coordination

Troubleshooting

Data centers

Job description

Mantis Innovation is seeking a BMS Service Project Manager to lead field service teams across data centers and mission-critical facilities. You will supervise technicians, coordinate project delivery, and drive safe, efficient service operations with a focus on quality and documentation.

You will act as the technical escalation point, perform advanced troubleshooting, review root-cause actions, and ensure accurate commissioning and closeout.