Blood Bank Lab Supervisor — Quality & Compliance Lead

UMass Memorial Health; Leominster (MA); On-site; USD 81,000 - 146,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Laboratory Supervisor to lead a team in a high‑volume clinical environment. The role requires directing routine and advanced tests, ensuring quality control and regulatory compliance, and coordinating staff rotations and trainings.

The successful candidate will manage accreditation readiness, optimize workflows, and mentor personnel while maintaining patient safety and service standards in a busy lab setting.

Qualifications

• Bachelor’s degree in Medical Technology or related field is required; ASCP or equivalent preferred.
• Minimum two years of experience in moderate and high‑complexity testing.
• Thorough knowledge of clinical laboratory procedures, instrumentation and regulatory standards.
• Ability to lead, guide and motivate others.
• Proficient in English, with strong written and oral communication.

Responsibilities

• Supervises laboratory personnel performing routine and specialized procedures; plans work and resolves technical issues.
• Delivers and monitors quality control programs; ensures compliance with federal regulations; maintains records.
• Designs work schedules for staff, including rotations, to maintain adequate personnel.
• Interprets accrediting standards and translates requirements into policies; coordinates on-site inspections.
• Maintains inventory of supplies and equipment within budget; ensures proper maintenance of standard lab equipment.
• Provides advanced problem solving and troubleshooting of specimens and test results.
• Resolves customer problems and documents communications; investigates safety events.
• Encourages professional growth through continuing education and competency assessments.
• Keeps up with latest technical and managerial developments in the lab.
• Demonstrates sound decision making across all performance aspects.

Skills

Leadership

Communication

Analytical thinking

English proficiency

Education

Bachelor’s degree in Medical Technology or related field

ASCP or equivalent (preferred)

Tools

Clinical lab instrumentation

Quality control software

Job description

UMass Memorial Health is seeking a Laboratory Supervisor to lead a team in a high‑volume clinical environment. The role requires directing routine and advanced tests, ensuring quality control and regulatory compliance, and coordinating staff rotations and trainings.

The successful candidate will manage accreditation readiness, optimize workflows, and mentor personnel while maintaining patient safety and service standards in a busy lab setting.