Bistro Team Lead: Guest Experience & Shift Ops

Huntsville Botanical Garden; Huntsville (AL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Garden Membership

Discounts

Flexible scheduling

Job summary

The Huntsville Botanical Garden is seeking a Bistro Team Lead for the Fern & Feast Bistro inside the Garden. This hands-on leadership role will guide shift operations, motivate the FOH team to deliver exceptional hospitality, ensure fast, high‑quality food service, and maintain a positive guest experience aligned with the Garden’s values.

Responsibilities include managing station assignments, inventory, guest satisfaction, staff onboarding and training, and driving sales through daily specials.

Qualifications

• High School Diploma or the equivalent required with 2-3 years of experience in a high volume restaurant or hospitality environment.
• Ability to obtain Serve Safe Certification within first 90 days of employment.

Responsibilities

• Shift Management: Run smooth, efficient shifts by coordinating station assignments, managing food preparation, inventory, deliveries, and opening/closing duties.
• Guest Experience: Proactively engage with guests, resolve complaints, fulfill special requests.
• Staff Mentorship: Train, onboard, and mentor new FOH staff; lead pre-shift meetings.

Skills

Guest service

Leadership

Team management

Communication

Education

High School Diploma or equivalent

Job description

The Huntsville Botanical Garden is seeking a Bistro Team Lead for the Fern & Feast Bistro inside the Garden. This hands-on leadership role will guide shift operations, motivate the FOH team to deliver exceptional hospitality, ensure fast, high‑quality food service, and maintain a positive guest experience aligned with the Garden’s values.

Responsibilities include managing station assignments, inventory, guest satisfaction, staff onboarding and training, and driving sales through daily specials.