Shift Leader

Salsarita's Fresh Mexican Grill; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Workstream is seeking a Restaurant Shift Supervisor to oversee daily operations across FOH and BOH, ensuring efficiency, cleanliness, sanitation and guest satisfaction.

Responsibilities include leading staff, managing schedules, handling guest complaints, verifying cash handling, inventory and end-of-day reporting, and maintaining food safety compliance under Serv Safe standards.

Qualifications

• Experience supervising FOH and BOH operations.
• Ability to stand for extended periods.
• Flexible schedule including nights, weekends and holidays.
• Strong problem-solving skills under high-stress conditions.
• Attention to detail and professionalism with confidential information.

Responsibilities

• Supervise daily restaurant operations for FOH and BOH.
• Handle and resolve guest complaints to ensure satisfaction.
• Verify cash handling and close registers per policy.
• Perform end-of-day tasks including inventory and deposits.
• Maintain safety, sanitation, and cleanliness standards; ensure Serv Safe compliance.
• Prepare, manage and update staff schedules with GM approval.
• Complete daily maintenance and cleaning tasks and uphold quality standards.

Skills

Leadership

Guest service

Time management

Staff supervision

Communication

Education

Serv Safe Certification

Tools

POS system

Job description

POSITION SUMMARY

Supervises the daily operations of the restaurant. Responsible for high standards of efficiency, cleanliness, sanitation, and managing. Manages the daily workflow of both FOH and BOH staff and resolves guest situations.

POSITION DETAILS

• Provide leadership and direction for assigned areas or assigned shifts
• Effectively handle guest complaints
• Verify that proper security policies are upheld including cash handling policies
• Count/close registers and verify correct amounts
• Perform end of day functions (inventory, deposits, nightly reports, etc.)
• Ensure Quality/Service/Cleanliness standards are maintained at all times during shift. Take corrective action immediately on any deficiencies
• Assist in ensuring Food Safety systems and processes are understood, implemented, and in compliance
• Perform necessary tasks to meet operational standards with limited direct supervision.
• Maintain operational efficiencies through effective use of inventory and labor controls, organization, and time management.
• Ensure all FOH and Hospitality team members are Serv Safe Alcohol certified before taking floor
• Complete weekly schedule for servers and hospitality team members. Approve with GM before posting
• Perform assigned daily maintenance and cleaning activities.
• All other duties as assigned

MINIMUM PREFERRED REQUIREMENTS

• At least one year of restaurant experience
• Must be 18 years of age or older
• A general knowledge of restaurant operations (FOH & BOH)
• Proven leadership ability
• Serve‑Safe Certified
• Ability to stand/walk for extended periods of time
• Ability to work effectively in a high‑stress environment
• Ability to lift up to 50 lb.
• Flexible working schedule including nights, weekends, and holidays

Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail. Must exhibit the highest level of professionalism in dealing with sensitive and confidential information. Must be self‑motivated, results driven, able to handle multiple tasks in a time‑sensitive environment, flexible, willingness to understand the business, and possesses proven organizational and critical thinking skills.