Bistro Service Specialist – Guest Experience & Bar

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO; San Mateo (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO is seeking a Bistro Server to serve food and beverages to guests in a courteous and friendly manner, adhering to brand standards and sustainability guidelines.

You will set up, take and process orders, handle payments, communicate dietary needs to the kitchen, and assist with bar and bussing duties during peak times. This role requires stand­ing for extended periods and a focus on guest satisfaction within a hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous food and beverage experience or equivalent training required.

Responsibilities

• Set up necessary supplies, food and beverage at the beginning of the shift and maintain a stocked work area at all times.
• Take orders from customers, input orders, obtain payment and provide change.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Prepare food, coffee and other beverages, including alcohol, when necessary.
• Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
• Clean all equipment and areas, locking equipment doors, etc.
• Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Food & beverage experience

Guest service

Education

High School diploma or equivalent

Job description

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO is seeking a Bistro Server to serve food and beverages to guests in a courteous and friendly manner, adhering to brand standards and sustainability guidelines.

You will set up, take and process orders, handle payments, communicate dietary needs to the kitchen, and assist with bar and bussing duties during peak times. This role requires stand­ing for extended periods and a focus on guest satisfaction within a hotel environment.