Birthday Party Host & Craft Event Lead

Michaels Stores; Philadelphia (Philadelphia County); On-site; USD 18,000 - 25,000; Full time

Job summary

The Michaels Stores in Philadelphia seeks an Event Coordinator to plan and run in-store events, including kids' birthday parties, while delivering exceptional customer service. You will guide participants, manage materials, and coordinate with store teams to ensure smooth operations.

Responsibilities include assisting customers, processing checkouts, and maintaining store cleanliness and product presentation, with focus on safety and brand standards.

Qualifications

• Energetic and enthusiastic personality with a positive attitude.
• Ability to handle job stress and interact effectively with guests and co-workers.
• Excellent people skills and strong communication abilities.
• Experience working with children and children's events.
• Retail and/or customer service experience is required.
• Strong organizational and problem-solving skills.

Responsibilities

• Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
• Engage with clients of all ages, creating a fun and creative environment.
• Demonstrate and instruct party participants in crafts and activities.
• Facilitate party add-ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as emails and phone calls.
• Assist with Omni channel processes (BOPIS/SFS) and stock/merchandising duties.
• Help customers shop, locate products, and provide solutions.
• Ensure fast and friendly checkout experience.
• Maintain store cleanliness and safety standards.

Skills

Energetic personality

Stress management

Excellent people skills

Experience with children events

Strong communication

Organizational skills

Retail / customer service experience

Job description

The Michaels Stores in Philadelphia seeks an Event Coordinator to plan and run in-store events, including kids' birthday parties, while delivering exceptional customer service. You will guide participants, manage materials, and coordinate with store teams to ensure smooth operations.

Responsibilities include assisting customers, processing checkouts, and maintaining store cleanliness and product presentation, with focus on safety and brand standards.