Biomed Field Service Engineer II - Medical Devices, Phoenix

Dräger; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life, disability coverage

401(k) with company match

Paid time off + holidays + parental le

Flexible spending accounts

Employee assistance program

Free parking

On-site gym

Cafeteria

Game room

Job summary

Dräger seeks a Biomed Field Service Engineer II in the Phoenix area to install, maintain and repair medical devices at customer sites. This field-based role requires residence in the territory and offers a company vehicle for business and limited personal use.

You will handle preventative maintenance, calibrations and recalls, diagnose complex devices to OEM standards, and document work using service software. Strong independence and customer focus are essential.

Qualifications

• Must have a valid driver's license and acceptable driving record.
• Must be available to work non-standard hours.
• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience is preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Responsibilities

• Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
• Operates with a high degree of independence and minimal oversight.
• Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders.
• Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment.
• Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.
• Performs preventative maintenance and recall service for all models within the territory.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Skills

Customer communication

Independent worker

Multi-tasking

Microsoft Office

Education

Associates in Electronics

Tools

Microsoft Office

Job description

Dräger seeks a Biomed Field Service Engineer II in the Phoenix area to install, maintain and repair medical devices at customer sites. This field-based role requires residence in the territory and offers a company vehicle for business and limited personal use.

You will handle preventative maintenance, calibrations and recalls, diagnose complex devices to OEM standards, and document work using service software. Strong independence and customer focus are essential.