Biomed Field Service Engineer II – Chicago (Vehicle Included)

Drägerwerk AG & Co. KGaA; Chicago (IL); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Dräger is seeking a Biomed Field Service Engineer II for field-based work in the Chicago area. You will install, service, and repair medical devices at customer sites, with a company vehicle provided for field use.

You will travel within the territory, maintain documentation, and strive to meet or exceed service metrics while ensuring customer satisfaction. A background in electronics/biomed field service and strong communication skills are required.

Qualifications

• Associates degree or equivalent in electronics or related field.
• 2-4 years biomedical/electronic field service experience desired.
• Strong customer communication skills.
• Networking experience preferred.
• Ability to review service history and device logs to diagnose issues.
• Proficient with Microsoft Office and other business systems.
• Ability to interpret technical documentation to diagnose and resolve equipment issues.

Responsibilities

• Provides installation, maintenance, recall, and repair support for a broad range of modalities and models at customer sites.
• Performs preventative maintenance and recall service for all models within the territory.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards.
• Installs new medical devices, demo units and loaners per OEM standards.
• Manages service orders and documents completed work with accuracy.
• Achieves KPIs while following procedures and work instructions.
• Maintains documentation and assets, including vehicle and test equipment.
• Travels to varying locations as needed and supports team members when required.

Skills

Independence

Customer communication

Networking

Diagnostics

Technical reading

MS Office

Multitasking

Customer focus

Planning

Education

Associates in Electronics or related discipline

2-4 years biomedical/electronic field service experience

Tools

None

Job description

Dräger is seeking a Biomed Field Service Engineer II for field-based work in the Chicago area. You will install, service, and repair medical devices at customer sites, with a company vehicle provided for field use.

You will travel within the territory, maintain documentation, and strive to meet or exceed service metrics while ensuring customer satisfaction. A background in electronics/biomed field service and strong communication skills are required.