BioMed Field Service Engineer II - Phoenix, AZ

Drägerwerk AG & Co. KGaA; Phoenix (AZ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life, short- and long-term disability

401(k) with company match

Paid time off & holidays

On-site gym and facilities

Job summary

Draeger is hiring a Biomed Field Service Engineer II in the Phoenix area. You will be field-based, live in the territory, and may receive a company vehicle for personal use.

The role focuses on installation, maintenance, recall, and repair of diverse medical devices at customer sites. You will diagnose and repair devices to OEM standards, install new equipment, manage service orders, and contribute to team goals while meeting KPIs.

Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Must have a valid driver's license and acceptable driving record.
• Must be available to work non-standard hours.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service.
• Experience working independently while reaching assigned goals.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.

Responsibilities

• Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders, access customer and equipment information, document completed service work promptly.
• Consistently achieves assigned KPIs while adhering to all procedures and work instructions.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours.

Skills

Driver's license

Independent worker

Effective communication

Microsoft Office

Customer-focused

Problem solving

Education

Associates in Electronics or related discipline

Tools

Diagnostic tools

Service order management system

Device log analysis

Job description

Select how often (in days) to receive an alert: Create Alert

• Business Unit: Draeger, Inc., Job-ID: 1348
• Location: Phoenix
• Function:Service
• Work Location:Field Service
• Employment Type:Permanent

The Job Responsibilities

The Biomed Field Service Engineer II is a field based position covering the Phoenix area. You must live in the territory. This position is eligible for a company vehicle with personal use allowed.

Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.

• Performs preventative maintenance and recall service for all models withinthe territory. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs that are moderately difficult, guided by defined and documented processes. Performs work independently with only occasional outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances.
• Leverages available technology to manage service orders, accesscustomerand equipment information, accurately document completed service workpromptly,andutilizetechnical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.Ensuretimely,accuratedocumentation, rapid correction of errors, andappropriate engagementwith Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel asrequired, and adjust work hours, includingnonstandardbusiness hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Your Qualifications

• Must have a valid drivers license and acceptable driving record.
• Must be available to work non-standard hours.
• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service
• Experience working independently while reaching assigned goals.
• Computer networking experienceis preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focusedwith a strong learning orientation.
• Demonstrates effective planning and execution skills

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who we are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life".

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.