Biologic Care Navigator

Druid City Vital Care; Longmont (CO); On-site; USD 23,000 - 28,000; Full time

Job summary

Druid City Vital Care in Longmont, CO seeks a Patient Care Coordinator to act as the primary patient navigator for biologic and specialty therapies, coordinating refills, documentation, and ongoing engagement. You will collaborate with pharmacy, nursing, operations, and sales to ensure timely access and continuity of care, building strong relationships and supporting safe therapy delivery.

Requires a high school diploma; preferred CCM/ACM; 2–4 years in patient coordination; licensure as LPN/LVN

Qualifications

• Proficiency in maintaining medical documentation and working within HIPAA-compliant systems.
• 2–4 years of experience in patient coordination, case management, or healthcare navigation, preferably involving biologic or specialty medications.
• Familiarity with specialty pharmacy operations.
• Background in patient education and advocacy.
• Medical Assistant
• Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) must be licensed in the state of employment.
• Licensed Pharmacy Technician or Certified Pharmacy Technician (CPhT) certification from PTCB or NHA and registration with the state board of pharmacy, if applicable.

Responsibilities

• Serve as the primary point of contact for assigned biologic therapy patients.
• Develop and maintain ongoing relationships with patients to support therapy adherence and engagement.
• Conduct refill assessments and coordinate medication refills or infusion scheduling.
• Provide general therapy education within scope and regulatory parameters and reinforce pharmacy support resources.
• Coordinate medication deliveries and infusion scheduling with patients and internal teams.
• Monitor therapy schedules to ensure refills and infusions occur on time.
• Track upcoming therapy needs and proactively contact patients prior to refill or infusion dates.
• Ensure required patient documentation is current, including: signed orders; clinical notes; insurance authorizations; therapy documentation.
• Maintain accurate patient records and progress notes in the pharmacy system.
• Communicate with providers, intake teams, nurses, and pharmacists to obtain missing documentation or resolve therapy barriers.
• Identify and elevate patient concerns, therapy delays, or adherence barriers to the appropriate clinical team.
• Address patient questions related to scheduling, medication delivery, and general therapy processes.
• Reinforce adherence to prescribed therapy schedules.
• Provide timely follow-up on outstanding patient needs.

Skills

Patient coordination

Healthcare navigation

Relationship management

Education

High school diploma or equivalent

Tools

Pharmacy software

Job description

Druid City Vital Care in Longmont, CO seeks a Patient Care Coordinator to act as the primary patient navigator for biologic and specialty therapies, coordinating refills, documentation, and ongoing engagement. You will collaborate with pharmacy, nursing, operations, and sales to ensure timely access and continuity of care, building strong relationships and supporting safe therapy delivery.

Requires a high school diploma; preferred CCM/ACM; 2–4 years in patient coordination; licensure as LPN/LVN