Biologic Care Navigator

Vital Care; Longmont (CO); On-site; USD 23,000 - 28,000; Full time

Job summary

Druid City Infusion, part of the Vital Care Infusion Services network, seeks a Patient Care Coordinator in Longmont, CO to act as the primary navigator for patients receiving biologic therapies. You will coordinate refills, manage documentation, and engage patients to support timely therapy access.

The role collaborates with pharmacy, nursing, operations, and sales, emphasizes HIPAA-compliant records, and requires strong relationship-building to ensure adherence and continuity of care across the

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience in patient coordination, case management, or healthcare navigation preferred.

Responsibilities

• Serve as the primary point of contact for assigned biologic therapy patients.
• Develop and maintain ongoing relationships with patients to support therapy adherence and engagement.
• Conduct refill assessments and coordinate medication refills or infusion scheduling.
• Provide general therapy education within scope and regulatory parameters and reinforce pharmacy support resources.
• Coordinate medication deliveries and infusion scheduling with patients and internal teams.
• Monitor therapy schedules to ensure refills and infusions occur on time.
• Track upcoming therapy needs and proactively contact patients prior to refill or infusion dates.
• Ensure required patient documentation is current, including signed orders, clinical notes, insurance authorizations, and therapy documentation.
• Maintain accurate patient records and progress notes in the pharmacy system.
• Communicate with providers, intake teams, nurses, and pharmacists to obtain missing documentation or resolve therapy barriers.
• Identify and elevate patient concerns, therapy delays, or adherence barriers to the appropriate clinical team.
• Address patient questions related to scheduling, medication delivery, and general therapy processes.
• Reinforce adherence to prescribed therapy schedules.
• Provide timely follow-up on outstanding patient needs.

Skills

Patient coordination

Relationship management

HIPAA compliance

Documentation management

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Druid City Infusion, part of the Vital Care Infusion Services network, seeks a Patient Care Coordinator in Longmont, CO to act as the primary navigator for patients receiving biologic therapies. You will coordinate refills, manage documentation, and engage patients to support timely therapy access.

The role collaborates with pharmacy, nursing, operations, and sales, emphasizes HIPAA-compliant records, and requires strong relationship-building to ensure adherence and continuity of care across the