Patient Care Coordinator

Druid City Vital Care; Metairie (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Druid City Vital Care is seeking a Patient Care Coordinator in Metairie, LA to act as the primary navigator for patients receiving biologic therapies. You will coordinate refills, manage documentation, and engage patients while working with pharmacy, nursing, and operations teams.

The role emphasizes adherence to prescribed therapy, timely medication access, and strong record-keeping in a HIPAA-compliant environment.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience in patient coordination or healthcare navigation preferred.
• CCM/ACM certifications are a plus.
• Proficiency with HIPAA-compliant systems and documentation.

Responsibilities

• Serve as the primary patient navigator for biologic therapy patients.
• Coordinate medication deliveries and infusion scheduling with internal teams.
• Maintain accurate patient records and progress notes in the pharmacy system.
• Communicate with providers, nurses, and pharmacists to resolve barriers to care.
• Address patient scheduling questions and reinforce adherence to therapy schedules.

Skills

Patient coordination

Case management

Healthcare navigation

HIPAA compliance

Education

High school diploma

CCM certification

ACM certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Coordinator

Full Time Clerical Metairie, LA, US

About Company:

Join Druid City Infusion — part of the Vital Care Infusion Services network!

We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics.

We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Louisiana, Tennessee, Montanaand beyond through the broader Vital Care network.

At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth.

Make an impact where it matters most — grow your career with a team delivering care across the nation!

About the Role:

The Patient Care Coordinator/ Biologic Coordinator I serves as the primary “patient navigator” for individuals receiving biologic and specialty therapies through the pharmacy. This role focuses on ensuring patients remain on therapy through proactive refill coordination, documentation management, and ongoing patient engagement. The Biologic Coordinator I works closely with pharmacy, nursing, operations, and sales teams to ensure timely medication access and continuity of care. This role is highly patient-focused and responsible for building strong relationships with assigned patients while supporting operational workflows necessary for safe and timely therapy delivery.

Key Responsibilities

Patient Navigation & Relationship Management

• Serve as the primary point of contact for assigned biologic therapy patients.
• Develop and maintain ongoing relationships with patients to support therapy adherence and engagement.
• Conduct refill assessments and coordinate medication refills or infusion scheduling.
• Provide general therapy education within scope and regulatory parameters and reinforce pharmacy support resources.

Therapy Coordination

• Coordinate medication deliveries and infusion scheduling with patients and internal teams.
• Monitor therapy schedules to ensure refills and infusions occur on time.
• Track upcoming therapy needs and proactively contact patients prior to refill or infusion dates.

Documentation & Record Maintenance

• Ensure required patient documentation is current, including:
  • signed orders
  • clinical notes
  • insurance authorizations
  • therapy documentation
• Maintain accurate patient records and progress notes in the pharmacy system.

Care Coordination

• Communicate with providers, intake teams, nurses, and pharmacists to obtain missing documentation or resolve therapy barriers.
• Identify and escalation patient concerns, therapy delays, or adherence barriers to the appropriate clinical team.
• Address patient questions related to scheduling, medication delivery, and general therapy processes.
• Reinforce adherence to prescribed therapy schedules.

About Company:

Join Druid City Infusion — part of the Vital Care Infusion Services network!

We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics.

We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Louisiana, Tennessee, Montanaand beyond through the broader Vital Care network.

At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth.

Make an impact where it matters most — grow your career with a team delivering care across the nation!

About the Role:

The Patient Care Coordinator/ Biologic Coordinator I serves as the primary “patient navigator” for individuals receiving biologic and specialty therapies through the pharmacy. This role focuses on ensuring patients remain on therapy through proactive refill coordination, documentation management, and ongoing patient engagement. The Biologic Coordinator I works closely with pharmacy, nursing, operations, and sales teams to ensure timely medication access and continuity of care. This role is highly patient-focused and responsible for building strong relationships with assigned patients while supporting operational workflows necessary for safe and timely therapy delivery.

Key Responsibilities

Patient Navigation & Relationship Management

• Serve as the primary point of contact for assigned biologic therapy patients.
• Develop and maintain ongoing relationships with patients to support therapy adherence and engagement.
• Conduct refill assessments and coordinate medication refills or infusion scheduling.
• Provide general therapy education within scope and regulatory parameters and reinforce pharmacy support resources.

Therapy Coordination

• Coordinate medication deliveries and infusion scheduling with patients and internal teams.
• Monitor therapy schedules to ensure refills and infusions occur on time.
• Track upcoming therapy needs and proactively contact patients prior to refill or infusion dates.

Documentation & Record Maintenance

• Ensure required patient documentation is current, including:
  • signed orders
  • clinical notes
  • insurance authorizations
  • therapy documentation
• Maintain accurate patient records and progress notes in the pharmacy system.

Care Coordination

• Communicate with providers, intake teams, nurses, and pharmacists to obtain missing documentation or resolve therapy barriers.
• Identify and escalation patient concerns, therapy delays, or adherence barriers to the appropriate clinical team.

Patient Support

• Address patient questions related to scheduling, medication delivery, and general therapy processes.
• Reinforce adherence to prescribed therapy schedules.

Provide timely follow-up on outstanding patient needs.

Education:

• High school diploma or equivalent required

Certifications (Preferred but not required):

• Case Management Certification (CCM or ACM)

Experience:

• Proficiency in maintaining medical documentation and working within HIPAA-compliant systems.

Preferred Experience (but not required)

• 2–4 years of experience in patient coordination, case management, or healthcare navigation, preferably involving biologic or specialty medications.
• Familiarity with specialty pharmacy operations
• Background in patient education and advocacy
• Medical Assistant
• Licensed Practical Nurse
• Registered Nurse

Must hold valid and active licensure or certification in one of the following:

• Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) must be licensed in the state of employment.
• Licensed Pharmacy Technician or Certified Pharmacy Technician (CPhT) certification from PTCB or NHA and registration with the state board of pharmacy, if applicable.

Commitment to Diversity and Inclusivity

Druid City Vital Care is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, pregnancy, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.