BIM Customer Success Lead (Remote)

Stanley Black & Decker, Inc.; Oregon; Ibrido; USD 105.000 - 169.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Employee Stock Purchase Plan

Paid Time Off

Tuition Reimbursement

Tool Discounts

Descrizione del lavoro

Stanley Black & Decker, Inc. is seeking a Customer Success Lead, BIM for a remote role. You will onboard, train, and support customers, focusing on maximizing value from BIM software and expanding user adoption.

You’ll collaborate cross-functionally with Sales, Product, and Customer Experience teams to ensure customer success and retention. The role emphasizes managing relationships with stakeholders, analyzing data to identify growth opportunities, and delivering strong presentations.

Competenze

• Bachelor’s or Associate degree (Technology or business-related) or 5+ years of Revit experience.
• 2+ years of teaching, guiding, mentoring in the use of Revit.
• 3+ years in functional consulting, construction management, or customer success.
• Proven ability to map customer processes to product capability.
• Proven success managing customer relationships and retention.

Mansioni

• Onboarding new customers and training end-users.
• Onboarding for expanding customers; revenue recognition aligned.
• Provide day-to-day support and escalate issues with engineering.
• Collaborate with Sales, Product, and Customer Experience teams.

Conoscenze

Strong communication

Presentation skills

Analytical skills

Time management

Problem solving

Organizational skills

Formazione

Bachelor’s or Associate degree (Technology or business-related)

5+ years Revit experience (MEP focus)

Strumenti

Revit

Descrizione del lavoro

Stanley Black & Decker, Inc. is seeking a Customer Success Lead, BIM for a remote role. You will onboard, train, and support customers, focusing on maximizing value from BIM software and expanding user adoption.

You’ll collaborate cross-functionally with Sales, Product, and Customer Experience teams to ensure customer success and retention. The role emphasizes managing relationships with stakeholders, analyzing data to identify growth opportunities, and delivering strong presentations.