Billing Variance Triage Lead — Oracle CC&B/CCS

Accenture; Austin (TX); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Accenture seeks a billing specialist with deep Oracle CC&B and CCS/C2M expertise to triage billing variances during CC&B-to-CCS migrations. You will analyze data with SQL, translate root causes into clear defect records, and present concise summaries to program leadership.

This role requires strong communication and the ability to operate in fast-paced testing environments with deadlines. You'll lead daily triage cadence, collaborate across CCS billing, rate engine, MDM, and integration streams,

Qualifications

• 7+ years hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M.
• 5+ years experience using SQL to query Oracle Utilities data models and investigate billing calculation issues.
• 3+ years experience in a billing triage, defect analysis, or test lead role on an Oracle Utilities implementation or upgrade project.
• 2+ years experience with JIRA or equivalent defect tracking tools and Power BI or equivalent reporting tools.
• 1 year of AMI/interval data processing or NESB billing logic in an Oracle Utilities environment.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Responsibilities

• Lead Tier 1 and Tier 2 billing variance analysis across bill comparison outputs between CC&B and CCS/C2M.
• Own and manage the daily triage cadence for billing variances and drive resolution.
• Create structured defect records with clear root cause and remediation recommendations.
• Use SQL to investigate variance root cause at the data level, including rate engine differences.
• Present variance trend summaries and defect aging reports to program leadership.
• Collaborate with CCS billing, rate engine, MDM, and integration workstreams to resolve complex variance scenarios.
• Maintain triage process documentation and variance reporting dashboards (Power BI / JIRA).

Skills

Oracle CC&B

Oracle CCS/C2M

SQL

Billing triage

Communication

Education

Bachelor's degree or equivalent

Associate's degree + 6+ years

Tools

JIRA

Power BI

Job description

Accenture seeks a billing specialist with deep Oracle CC&B and CCS/C2M expertise to triage billing variances during CC&B-to-CCS migrations. You will analyze data with SQL, translate root causes into clear defect records, and present concise summaries to program leadership.

This role requires strong communication and the ability to operate in fast-paced testing environments with deadlines. You'll lead daily triage cadence, collaborate across CCS billing, rate engine, MDM, and integration streams,