Billing Tech Intern: Hands-On, Mentored IT Experience

W. R. Berkley Corporation; Urbandale, Northern (IA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Berkley Technology Services in Urbandale, IA, is seeking a Berkley Billing Intern to join the Billing Engineering team. You will learn automated testing and monitoring, with exposure to underlying data and a data migration project, while being fully embedded within your assigned team.

The program offers hands-on experience, on-the-job training, and collaboration across departments. You will develop practical IT skills aligned with your academic background and career interests.

Qualifications

• A high school diploma or GED is required.
• You must be enrolled in a degree program related to the field or have recently graduated with a relevant degree.
• Typically expected to have completed at least 2 years of college coursework, especially for co-op roles.
• Strong communication skills (oral and written) are important for cross-functional teams.
• Demonstrated problem-solving ability and attention to detail.

Responsibilities

• Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades.
• Contribute to projects on software development, cybersecurity, data analysis, or infrastructure support.
• Provide end-user support and respond to technical inquiries with a customer-service mindset.
• Document and analyze IT processes, assist in testing and implementation, and contribute to process improvement initiatives.
• Collaborate across cross-functional teams and participate in meetings to achieve team goals.

Skills

Communication skills

Problem-solving

Customer service

Curiosity for technology

Education

High school diploma or GED

Enrolled in IT/CS degree program

Job description

Berkley Technology Services in Urbandale, IA, is seeking a Berkley Billing Intern to join the Billing Engineering team. You will learn automated testing and monitoring, with exposure to underlying data and a data migration project, while being fully embedded within your assigned team.

The program offers hands-on experience, on-the-job training, and collaboration across departments. You will develop practical IT skills aligned with your academic background and career interests.