Berkley Billing Intern

W. R. Berkley Corporation; Urbandale (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Berkley Technology Services (BTS), the tech arm of W. R. Berkley Corporation, offers a Berkley Billing Intern role within the Billing Engineering team.

You will learn automated testing and monitoring, with exposure to data and a migration project, while being embedded in teams and mentored throughout the program. Ideal candidates are students in related degree programs, with strong communication and a passion for technology and cybersecurity.

Qualifications

• High school diploma or GED is required.
• Must be enrolled in a degree program related to the field — or have recently graduated.
• Typically expected to have completed at least 2 years of college coursework, especially for co‑op roles.
• Strong communication skills (oral and written), especially for working with both technical and non‑technical teams.
• Demonstrated problem‑solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast‑paced environment
• Customer service orientation and a collaborative mindset.
• Curiosity and eagerness to learn new technologies.
• Strong passion for technology and cybersecurity.
• Prior internship, co‑op, or on or off‑campus technical experience preferred, but not required
• Participation in extracurricular or leadership activities.
• Prior internship, co‑op, or technical project experience is a plus but not always required

Responsibilities

• Support Technical Operations including troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades.
• Contribute to projects that align with the academic background and team objectives, including software development, cybersecurity, data analysis, or infrastructure support.
• Provide end‑user support and resolve service tickets with a customer‑service mindset.
• Document and analyze IT processes, assist in testing and implementation, and contribute to process improvements.
• Collaborate across teams, participate in meetings, and contribute to shared deliverables.
• Interns are embedded in their teams and gain exposure to real‑world IT environments, tools, and workflows.
• Mentorship and coaching to guide development and integration into the team.
• Presentation and reflection: present project outcomes and learnings to BTS leadership.

Skills

Strong communication

Problem solving

Independent worker

Team collaboration

Curiosity and eagerness to learn

Education

High school diploma or GED

Currently enrolled in related degree program

2+ years of college coursework

Job description

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the

best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

Responsibilities

This Berkley Billing Intern role works with the Berkley Billing Engineering team to understand and implement automated testing and monitoring, with possible exposure to underlying data and a data migration project.

The internship or co-op program provides highly motivated and qualified students with the opportunity to gain hands‑on experience, receive valuable on‑the‑job training, and deepen their understanding of business and technology in a real‑world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.

We are looking for someone to work with our Berkley Billing Engineering team to understand and implement automated testing and monitoring for us. This person might also be exposed to our underlying data and be asked to help with our data migration project.Key functions will include but are not limited to:

• Support Technical Operations
  • Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades.
• Contribute to Projects
  • Work on assigned projects that align with their academic background and team objectives. These may include software development, cybersecurity, data analysis, or infrastructure support.
• Provide End‑User Support
  • Help resolve service tickets, support desktop and laptop users, and respond to technical inquiries with a customer‑service mindset.
• Document and Analyze
  • Maintain documentation for IT processes, assist in testing and implementation, and contribute to process improvement initiatives.
• Collaborate Across Teams
  • Engage with cross‑functional teams, participate in meetings, contribute to team goals and shared deliverables.
• Hands‑On Experience
  • Interns are embedded in their teams and gain exposure to real‑world IT environments, tools, and workflows.
• Mentorship & Coaching
  • Each student is typically paired with a coach or mentor to guide their development and integration into the team.
• Presentation & Reflection
  • At the end of the program, students present their project outcomes and reflect on their learning to BTS leadership.

Qualifications

• A high school diploma or GED is required.
• College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree.
• Typically expected to have completed at least 2 years of college coursework, especially for co‑op roles
• Strong communication skills (oral and written), especially for working with both technical and non‑technical teams.
• Demonstrated problem‑solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast‑paced environment
• Customer service orientation and a collaborative mindset.
• Curiosity and eagerness to learn new technologies.
• Strong passion for technology and cybersecurity
• Prior internship, co‑op, or on or off‑campus technical experience preferred, but not required
• Participation in extracurricular or leadership activities.
• Prior internship, co‑op, or technical project experience is a plus but not always required

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms. The Company is an Equal Employment Opportunity employer.

Additional Requirements

Location and Travel: Primary location: Urbandale, IA.

Sponsorship Details

Sponsorship not Offered for this Role