Billing Systems & Data Specialist

Mood-Media; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Mood Media in Austin, TX is seeking a Billing Operations Analyst to maintain core billing systems, ensure data accuracy across Oracle, Esker, Service Cloud and related portals, and run scheduled reports. This role is analytical and collaborative, working with cross‑functional teams to resolve data and invoice issues before reaching customers.

The position requires 1–3 years in Billing or Finance Ops, a 2–4 year degree preferred, and strong Excel/SQL skills.

Qualifications

• 1-3 years in Billing, Accounts Receivable, Order Management, Finance Operations or Business Systems Support.
• 2-4 year degree in Accounting, Finance, Business Administration or similar field preferred.

Responsibilities

• Maintain billing master data in Oracle: customer accounts, bill-to/ship-to sites, contacts, billing frequencies, tax and entity setups.
• Administer Esker: invoice delivery settings, customer portal users and access, delivery rules, and failed or bounced deliveries.
• Support Service Cloud case handling for billing: queues, case categorization, templates, and routing of billing-related cases.
• Process updates to databases using loader tools and upload forms.
• Manage user access, setups and credentials across billing portals; keep an up-to-date inventory of portals and owners.
• Test and validate system changes, releases and fixes (UAT) and document results.
• Run and distribute recurring billing reports: invoice run summaries, exception reports, unbilled/billing holds, delivery failures, credit memo activity.
• Build ad hoc reports and extracts in Oracle and Excel to answer questions from Billing, AR, Finance and Sales Ops.
• Monitor data quality and flag trends; investigate and fix straightforward billing errors.
• Triage issues needing deeper fixes and hand off with clear reproduction steps.
• Write and maintain SOPs for system tasks and month-end billing steps.

Skills

Analytical skills

Excel

Attention to detail

Communication skills

Data troubleshooting

Education

Associate or Bachelor’s in Accounting/Finance/Business

Tools

Oracle EBS

Esker

Service Cloud

SQL basics

Power BI/Tableau

Job description

Mood Media in Austin, TX is seeking a Billing Operations Analyst to maintain core billing systems, ensure data accuracy across Oracle, Esker, Service Cloud and related portals, and run scheduled reports. This role is analytical and collaborative, working with cross‑functional teams to resolve data and invoice issues before reaching customers.

The position requires 1–3 years in Billing or Finance Ops, a 2–4 year degree preferred, and strong Excel/SQL skills.