AR & Billing Specialist: Expert Invoices & Collections

Vibenomics; Austin (TX); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Mood Media in Austin, TX is seeking a Billing & Collections Specialist to manage a book of non-standard invoices, submit to customer AP portals, and ensure accurate cash collection across delivery cycles.

You will format invoices per customer requirements, monitor portal statuses, resolve rejections, and maintain relationships with customer AP teams while documenting activity in our systems.

Qualifications

• High School (or GED) and 2–4 years work experience in Accounts Receivable, Collections, Billing or customer-facing finance operations.
• Previous experience with national/enterprise retail, restaurant or hospitality customers in a Billing/Collections role preferred.

Responsibilities

• Submit invoices to customer AP portals (example Coupa, SAP Ariba, Tungsten/Paymode, Jaggaer or customer-built portals) on each billing cycle.
• Convert invoices into customer-required formats: templates, consolidated or summary invoices, PO or site-level detail.
• Maintain each account's delivery requirements: portal credentials, PO numbers, required fields, submission deadlines and contacts.
• Monitor portal status and fix rejections quickly and resubmit.
• Keep PO coverage current, requesting new or increased POs from customers before they block payment.
• Own AR for assigned book of business: aging, past-due follow-up, payment commitments and cash forecasting.
• Contact customer AP and business contacts by email, phone and portal to secure payment.
• Research and resolve disputes and short-pays with Billing, Sales, Customer Care and Field Operations; request credits or rebills when justified.
• Apply escalation steps on seriously past-due accounts, including service holds or hand-off to collections partner, per policy.
• Document all activity and commitments in our systems so account history is complete.
• Serve as the primary billing contact for assigned accounts, building working relationships with customer AP teams.
• Onboard new managed-billing customers: gather portal and format requirements, set up delivery, and confirm the first invoice is accepted.
• Identify accounts that could move to standard or automated delivery, and repeat issues that should be fixed upstream.
• Report on account status: invoices delivered, rejections, disputes, and aging.
• Other duties as assigned by management

Skills

Excel proficiency

Dispute resolution

AR & Collections

Customer service

Education

High School diploma or GED

Tools

Oracle Receivables

Esker

Salesforce

EDI formats

Job description

Mood Media in Austin, TX is seeking a Billing & Collections Specialist to manage a book of non-standard invoices, submit to customer AP portals, and ensure accurate cash collection across delivery cycles.

You will format invoices per customer requirements, monitor portal statuses, resolve rejections, and maintain relationships with customer AP teams while documenting activity in our systems.