Billing Operations Analyst: Oracle & Esker Specialist

Vibenomics; Austin (TX); Hybrid; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Mood Media is hiring a Billing Operations Analyst in Austin, TX to manage core billing systems across Oracle, Esker, Service Cloud and customer portals. You will ensure accurate data, run reports, and fix straightforward invoice issues while collaborating with cross-functional teams.

The role emphasizes administrative and analytical tasks, month-end close support, and process improvements to reduce manual work in a fast-paced environment.

Qualifikationen

• 1–3 years in Billing, A/R, Order Management, Finance Operations or Business Systems Support.
• 2–4 year Degree in Accounting, Finance, Business Administration or similar field preferred.
• Strong analytical and data analysis skills.
• Working knowledge of Oracle EBS and Esker.
• Working knowledge of ERP or billing systems (Oracle preferred; SAP, NetSuite, Microsoft Dynamics or similar).
• Basic SQL or reporting tools (Oracle BI, Power BI, Tableau).
• Strong proficiency in MS Excel is required; able to perform lookups, pivot tables, filters and basic data cleanup.
• Exposure to subscription or recurring billing environment.
• Ability to work independently and manage multiple priorities.
• Methodically troubleshoot situations to find the cause not just the symptom.
• Able to create Root-Cause/Solution documentation.
• Detail-oriented with strong organizational skills.
• Outstanding verbal and written communication skills, both technical and non-technical across the business.
• Ability to collaborate as part of a team in a fast-paced environment.

Aufgaben

• Maintain billing master data in Oracle: customer accounts, bill-to/ship-to sites, contacts, billing frequencies, tax and entity setups.
• Administer Esker: invoice delivery settings, customer portal users and access, delivery rules, and failed or bounced deliveries.
• Support Service Cloud case handling for billing: queues, case categorization, templates, and routing of billing-related cases.
• Process updates to the databases using systematic loader tools and upload forms.
• Manage user access, setups and credentials across our billing and customer portals; keep an up-to-date inventory of portals and owners.
• Test and validate system changes, releases and fixes delivered by IT or vendors (UAT), and document results.
• Run and distribute recurring billing reports: invoice run summaries, exception reports, unbilled/billing holds, delivery failures, credit memo activity.
• Build ad hoc reports and extracts in Oracle and Excel to answer questions from Billing, AR, Finance and Sales Operations.
• Monitor data quality and flag trends (repeat errors, missing data, accounts falling out of billing).
• Investigate and fix straightforward billing errors: incorrect addresses, contacts, tax codes, billing frequency, or delivery method.
• Work the invoice exception and failed-delivery queues daily and clear items within agreed turnaround times.
• Triage issues that need deeper fixes, document the root cause, and hand off to IT or the vendor with clear reproduction steps.
• Write and maintain procedures (SOPs) for system tasks, month-end billing steps and common fixes.
• Support month-end close and billing runs with checks, reconciliations and sign-offs.
• Recommend small process and tooling improvements that reduce manual work and repeat errors.
• Other duties as assigned by management

Kenntnisse

Analytical skills

Data analysis

Problem solving

Communication

Ausbildung

High School Diploma or GED

Bachelor's degree in Accounting, Finance, Business Administration or similar

Tools

Oracle EBS

Esker

SQL

Power BI

Tableau

Excel

Jobbeschreibung

Mood Media is hiring a Billing Operations Analyst in Austin, TX to manage core billing systems across Oracle, Esker, Service Cloud and customer portals. You will ensure accurate data, run reports, and fix straightforward invoice issues while collaborating with cross-functional teams.

The role emphasizes administrative and analytical tasks, month-end close support, and process improvements to reduce manual work in a fast-paced environment.